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Fiserv Technical Trainer Level I in Des Moines, Iowa

What does a great (insert position title) do?

  • What makes this job important to the department/BU/Company/Customer?

  • You will play a key role in the development and delivery of training programs to our clients on our Digital Online and Mobile Banking products. You will work with strategic partners and stakeholders to build a deep understanding of localized training needs across the aligned region. Focus will be on both the technical and functional aspects of the product, crafting and performing training to a range of skills, including ‘Train the Trainer’ courses.

Technical Trainers identify key resources that further align training programs in specific markets, suggest appropriate modification to schedules and programs, develop Training Documents (complete with design documents, training objectives, and potential development deliverables), and gather content from a range of internal & external partners/resources.

You can look forward to a fast-paced environment and being part of a growing team.

As a Technical Trainer, you can look forward to:

  • Delivering best in class virtual classroom and traditional classroom training for the Fiserv online and mobile banking products.

  • Analyzing client learning needs and designing custom training agendas for internal and external training events.

  • Developing and maintaining collaborative relationships with internal subject matter experts (SME) to understand product training or education requirements.

  • Designing, developing, and delivering product training programs for external clients.

  • Incorporating adult learning principles in all materials and activities.

  • Maintaining existing training guides and resources with a continuous improvement mindset and in alignment with product releases.

  • Recommending process improvements, learning solutions, variations from current materials and procedures by analyzing, and summarizing trends and patterns.

  • Building mutually beneficial relationships with Project Managers, Client Services resources, Implementation Consultants, Product Management.

  • Directly responsible for client experience and learn how to use the products while servicing their end- clients. Additionally, this person will round out the full-service blended learning program and continue with fostering teamwork amongst colleagues. They will be recognized through company programs such as living proof and recognized by leadership while collaborating inter departmentally.

Basic Qualifications for Consideration :

Associate degree in Education, Finance, Technology, Psychology, or a technical degree/other related degree. BS/BA a plus 1+ Years of experience in a client-oriented field (i.e. customer service, call center representative, analyst)

Preferred Skills, Experience, and Education:

  • Proven training or facilitation skills

  • 1+ Years Technical training experience in the Financial Industry

  • Ability to synthesize and explain technical subjects to a non-technical audience

Travel required : 25% - 30% may change based on client requirements

Who We Are:

Solutions for online and mobile banking. Our products develop innovative online and mobile banking solutions for financial institutions of all sizes. The Digital Channels mission is to deliver easy and compelling digital financial and money management while ensuring money movement is always at your fingertips.

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned to our Digital solutions business (Digital Channels). Our solutions help financial institutions drive deeper relationships and more effectively compete in the digital transformation. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

*Pay Range $x-$x/year or $x/hour Include only if role is being posted in Colorado

*Role is performed remotely within the United States; not eligible in Colorado Include only if role is being posted in remote locations

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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