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Veterans Affairs, Veterans Health Administration Supervisory Prosthetic Representative (Assistant Chief) in Des Moines, Iowa


The duties of the Supervisory Prosthetic Representative are to administer, supervise, or perform work concerned with rendering prosthetic and sensory aids services to disabled patients. He/she must also possess the ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations.


The duties of the Prosthetic Representative Assistant Chief include but are not limited to: Develop local organizational policies and procedures consistent with national policies and procedures Develop Statement of Work for service contracts Establish long and short term program goals Responds to a variety of correspondence i.e. contractors, Home Oxygen program issues Responds to a variety of correspondence i.e. Congressionals Chairperson in local facility committees, workgroups, teams Assess and provide technical guidance concerning equipment and benefits to beneficiaries and other health care workers - Adjusts work load and develops performance measures Implements new local and national guidelines Develop tools that allow monitoring of a quality assurance program This work requires the application and interpretation of laws concerning benefits available to disabled patients and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices. The administrative aspects of the work require an understanding of statistics, budgeting, contracting, procurement, human resources, the National Prosthetic Patient Database, inventory management and a knowledge of the Prosthetic national software package. Work Schedule: Full time, Monday-Friday, 7:30 am to 4:00 pm

Financial Disclosure Report: Not required


Conditions of Employment


Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours in course work could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed with the degree or in addition to the degree; OR An equivalent combination of experience and education. GS-12 Grade Determinations: Must have at least one year of experience equivalent to the GS-11 grade level. This experience may include but is not limited to: Work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; develop and implement effective solutions to optimize quality, efficiency, performance, and productivity. Work with a team to provide technical guidance, plan, organize, and coordinate activities to effectively complete job duties of assignment, such as distributing workload; and monitoring the accuracy, status and progress of work. Communicate tactfully and effectively, both orally and in writing, to meet program objectives which may include preparing reports in various formats and presenting data to various organizational levels. Assist in staff development, outcome management, and strategic planning. Act as a liaison between staff to resolve informal employee complaints and concerns. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements. In addition to the experience above, the candidate must demonstrate all of the following GS-12 Knowledge, Skills, and Abilities (KSAs): Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; assessment of competencies; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. Ability to analyze data and make recommendations to optimize quality, efficiency, performance, and productivity within the service. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. Knowledge of compliance and regulatory accrediting organizations. Ability to manage, interpret, and present fiscal data (i.e. fund controls, contracts and equipment expenditures), forecast resource and equipment needs, and administer an allocated budget. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References: VA Handbook 5005/94, Part II, Appendix G34. Prosthetic Representative Qualification Standard dated January 18, 2018. Preferred Experience: Experience 3-5 years minimum in Prosthetic's, Logistics, Engineering or other acquisition related career field. Acquisition/Inventory, Data Analysis, Process Improvement, Program/Project Mgmt. Contracting Officer Representative I or above certification The full performance level of this vacancy is GS-11. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-12. Physical Requirements: The work of this position is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding or carrying of light items. See VA Directive and Handbook 5019.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional Information

This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.