Sherman Associates, Inc. Store Manager in Des Moines, Iowa
Sherman Associates wants YOU to join our team as the Store Manager of our BRAND NEW Starbucks store opening September 2021! This is a licensed store located right along Martin Luther King Jr. Parkway in Des Moines, IA.
For us, it's more than a perfectly made beverage; it’s about human connection.
As a Store Manager, you will contribute to our success by leading a team of baristas and shift leads to create and maintain the Starbucks Experience for our customers and employees. You will supervise and direct the workforce, make staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensure customer satisfaction and product quality, manage the store’s financial performance, and manage safety and security within the store.
The Store Manager is responsible for driving the development of people, culture, and overall environment of the store. With proven history of retail success, the Store Manager ensures the effective and efficient operation of the store and is ultimately responsible for achieving customer satisfaction, brand standard execution and positive financial performance. In addition, the Store Manager works closely with the local community to establish close relationships and build support for the store.
- Core Responsibilities
Responsible for the effective operation of the store and delivering high quality service to customers and team members
Knowledge of every operational function
Develops strategies to improve operating efficiencies
Completes a daily walk through/inspects the interior and exterior of the store, and fixes any deficiencies
Takes appropriate steps to ensure facilities meet standards
Uses designated reports to drive revenue and profit, historical information, and related information
Controls staff payroll costs, approves schedules based on forecasted numbers, reviews, and approves weekly staff schedules, and monitors staffing levels on a daily basis
Maintains professional relationships with outside vendors and contacts
Maintains effective, positive, and timely communication at all levels within the store, brand representatives, Sherman management, community partners, and customers
Implements and adheres to all brand standards and initiatives
Ensures compliance with all brand quality assurance audits
Prepares reports as requested to evaluate work activities and improve management decision-making
Ensures full compliance to store operating controls, SOPs, policies, procedures, and service standards
Identifies potential obstacles to exemplary service
Uses available tools and knowledge to implement ideas to maximize customer satisfaction
Responsible for ordering and receiving food, beverage, dry and paper goods, based on budget and needs of the business
Completes timely coding of invoices according to vendor contracts
Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and beverage costs are maintained
Demonstrates current and working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations
Maintains daily, weekly as well as period financial reports.
Ensures entire cash handling and register functions are performed accurately and consistently.
Responsible for managing the recruitment of the store; staffing needs, interviewing, hiring, etc.
Provides continuing performance feedback to employees and conducts annual performance reviews.
Completes other tasks and duties as assigned based on business needs.
Responsible for effectively interviewing, hiring, coaching, and developing team members
Train and prepare employees to demonstrate entire Starbucks client service standards, star skills and operating standards.
Prepares and conducts annual employee reviews in a timely manner
Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
Provides fair treatment and maintains an open-door policy for all team members
Monitor service and teamwork on a regular basis and coach employees as needed
Provides staff with skills training to provide value added service to customers
Setting goals for the work group, developing organizational capability, and modeling how we work together
Demonstrate a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to a high standard and to set a positive example for the team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Sherman Associates.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
- Financial Responsibility
Manages and maintains company assets; stays within budget guidelines and prolongs the life of company resources
Regularly reviews, analyzes, and interpret reports (financial, market, general)
Meets budgeted sales, profit, and expense targets
Monitors and controls all costs to meet budgeted profitability, and takes corrective action where required
Utilizes critical tools such as check book, forecasting/planning software
Reviews Profit and Loss (P&L) Statement on a monthly basis, generates monthly P&L critique, and articulates any variances as necessary
- Sales Responsibility
Implements store’s revenue and yield management strategy
Creates action plans to achieve budgeted revenue, solicitation goals, costs, and profitability
Maximizes use of brand resources
Understands the strategic positioning of the store and how the products offered compare within the competitive market for targeted market segments
Uses distribution channels and technology platforms to drive revenue and maximize market share
- Customer Focus
Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
All customers must be treated in a manner to ensure their complete satisfaction
Always strives to exceed guest expectations and meet brand standards
Safeguards the store’s interests by resolving and taking appropriate actions on all customer complaints/problems
Communicates customer feedback to staff and addresses trends/issues with staff in a timely manner
Encourages and collaborates with team to set an example of the expected level of customer service
Produces required volume of work by planning, organizing, and prioritizing work duties
Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
Maintains a clean and safe work environment, follows all procedures for customer and employee incidents , and is knowledgeable of emergency procedures
Responsible for conducting routine inspections of the store operation/building to maintain standards of Sherman Associates, brand, local, state and federal regulations
Ensures OSHA Management and Compliance
Effectively leads team meetings
Hours vary including early mornings, evenings, weekends and/or holidays.
We’d Love to Hear from Candidates With:
Minimum of one year of management experience (required)
3+ years of restaurant, retail, or guest experience and/or combined experience and education
Knowledge of the geographic area is preferred, or demonstrated ability/process for learning new geographic areas (required)
A solid understanding of profit and loss statements, as well as the ability to create, and adhere to an annual budget (required)
Strong organizational, interpersonal and problem-solving skills
Entrepreneurial mentality with experience in a sales focused environment
Strong leadership skills and the ability to coach and mentor team partners with professional maturity
Proficiency in Word, Excel, Outlook PowerPoint, and POS Systems
Must have excellent verbal, written, and presentation skills; Ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
A passion for the mission, vision, and values of Sherman Associates
Join us and connect with something bigger, apply today!Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact email@example.com--Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail.Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 40 years of visionary development experience, our portfolio includes over 8,500 units of multifamily residential housing, 600,000 square feet commercial space, and franchise hotels & retail operations; including Aloft Minneapolis, Canopy by Hilton Minneapolis Mill District, Holiday Inn Express & Suites Downtown Des Moines, Sheraton Duluth Hotel, and Starbucks.
Keyword: Starbucks, Coffee, Manager, Store, Store Manager, Coffee Shop
From: Sherman Associates