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Travelers Sr. Product Design Lead - Remote in Des Moines, Iowa

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryTechnology

Target Openings1

Job Description SummaryAre you driven by crafting delightful experiences and advocating for the user? Are you a strategic thinker who cares deeply about the details? Do you love to collaborate cross-functionally, innovate and experiment to learn as you go? If this sounds like you, keep reading to learn about a great opportunity in the Digital Enablement.In this role, you will be part of a team of experienced designers and researchers working with product managers, business architects and IT leaders on our flagship website, Travelers.com and other key brand sites. As a member of this cross functional team you will understand business goals and outcomes, generate user insights and translate user needs into highly engaging experiences that will resonate and amplify the Travelers brand. UX lead partners with a collaborative, cross-functional team to research, design and usability test digital experiences.

  • Support product managers and product owners by understanding key business objectives and setting the design strategy accordingly.

  • Identify, plan and lead design discovery activities that are critical to a design team’s success. Serves as the key point of accountability for UX efforts at the program level. Advocates for user-centered design approaches.

  • Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship.

  • Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.

  • Lead the A/B, Multivariate, Split, & Funnel testing efforts, distilling key insights and trends into actionable direction.

  • Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards.

  • Ensures adherence to UX guidelines across programs and projects.

  • Sets UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects and programs. Facilitating group problem framing and sketching sessions with stakeholders. Define user stories and run experiments to determine the best means of delivering value.

  • Ensures research, visual design, information architecture, and interaction design roles are adequately resourced.

  • Plans and conducts user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.

  • Creates and oversees delivery of artifacts that include personas, journey maps, user workflows, ia maps, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.

  • Work closely with developers on our team to create accessible, standards-compliant, reusable interface patterns that are production ready.

Minimum Qualifications

Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.

Education, Work Experience & Knowledge

8+ years’ experience advocating for user design at an organizational level.

Outstanding communication, organization, time management and interpersonal skills.

Job Specific Functional Skills & Competencies

  • Familiarity or basic understating of web-based technologie and development approaches, including HTML5, CSS3, JavaScript, Mobile-First responsive web design, and common frameworks such as React, etc.

  • Experience with wireframing/ prototyping software.

  • Mastery in designing for content management system driven experiences and understanding the needs of publishers across the enterprise.

  • Deep understanding of Search Engine Optimization best practices and a proven track record of imbuing design solutions appropriately.

  • Mastery of common information architecture and interaction design methods and artifacts such as site maps, taxonomies, flow diagrams, mental models, content inventories, wireframes, etc.

  • Proven ability to facilitate workshops and meetings with diverse groups of stakeholders and users, sometimes with minimal planning, and providing a productive, enjoyable, collaborative experience.

  • Expert in conducting end user research and interviews, defining questions for, and designing user research studies, conducting research activities, evaluating results and synthesizing clear, actionable insights.

  • Proven ability to instill usability as a core value within a large organization's culture.

Skill requirements

  • Familiarity or basic understating of web-based technologie and development approaches, including HTML5, CSS3, JavaScript, Mobile-First responsive web design, and common frameworks such as React, etc.

  • Experience with wireframing/ prototyping software.

  • Mastery in designing for content management system driven experiences and understanding the needs of publishers across the enterprise.

  • Deep understanding of Search Engine Optimization best practices and a proven track record of imbuing design solutions appropriately.

  • Mastery of common information architecture and interaction design methods and artifacts such as site maps, taxonomies, flow diagrams, mental models, content inventories, wireframes, etc.

  • Proven ability to facilitate workshops and meetings with diverse groups of stakeholders and users, sometimes with minimal planning, and providing a productive, enjoyable, collaborative experience.

  • Expert in conducting end user research and interviews, defining questions for, and designing user research studies, conducting research activities, evaluating results and synthesizing clear, actionable insights.

  • Proven ability to instill usability as a core value within a large organization's culture.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

  • Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. >> Explore life at Travelers.

  • We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion.

  • Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits.

  • Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. >> Read more about recognition.

  • Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. >> Learn about community involvement.

  • Imagine other opportunities here.

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