Siemens Senior Service Specialist – Smart Buildings / Automation-Various Midwest Cities in Des Moines, Iowa
Sr. Service Specialist – Smart Buildings/Automation – Various Midwest Cities
Who crafts your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
What you will do for Siemens Smart Infrastructure:
Under the direction of your supervisor, you will conduct preventive maintenance, repair, installation, commissioning, and general servicing of HVAC control systems (including detailed troubleshooting). You will be responsible for high levels of customer satisfaction through direct, onsite customer interaction throughout the Midwest and traveling 75% of the time. This position may live anywhere in the Midwest so long as it is inone of the following cities with a branch office (Chicago, St Louis, Indianapolis, Minneapolis, Des Moines, Kansas City or Milwaukee) You will also be responsible for completing required project and service documentation.
Diagnose and repair routineelectronic control system malfunctions.
Provide sketches of fieldchanges and discrepancies for engineering corrections and drawings.
Connect with customers uponarrival and before leaving the work site.
Meet regularly with customersto become familiar with operating problems.
Keep customers advised of thenature of service provided, outstanding issues, and recommended systemimprovements, upgrades, and/or repairs.
Promote the sale of add-onwork.
Manage assigned work to meetprofessional execution, time, and customer satisfaction standards.
Report problems or changes tomanagement immediately.
Provide training to customerson electronic control systems operations.
Deliver manuals anddocumentation to customers for training. Support the mechanical staff onnon-complex, non-critical equipment.
Compile job documentation, suchas certificates of completion, customer training forms, trainingcertificates, and punch lists.
Able to accommodate in and outof state overnight travel typically within the Midwestern service area.
High school diploma orstate-recognized GED; Associate degree preferred
Experience installing andservicing electronic control or HVAC equipment; 5+ years preferred
Proven knowledge of a varietyof electronic or direct digital controls systems (DDC), and ability totest and write modifications to systems software in multiple languages
Skilled in programming,start-up, checkout, and troubleshooting complex projects
Proven experience in theintegration of low-voltage building sub-systems using various industryprotocols, such as BACnet, N2, Modbus, etc.
Ability to work in a variety ofcircumstances, including climbing ladders, scaffolds, and high-liftequipment; working in ducts, crawl spaces, roofs, basements, aboveceilings, and in outside/inside/heat/cold/day/night conditions
Must be able to use hand tools,laptop, email, smartphone, and tablet
Must be able to carry and moveequipment and tools weighing up to 75 pounds unassisted
Ability to work in a teamenvironment providing dedicated support to our customers
Knowledgeable in MicrosoftOffice (Word, Excel & Outlook)
Good verbal and written communicationskills in English
Expected travel up to 75%
Qualified applicants must belegally authorized for employment in the United States
Must be 21 years of age andpossess a valid driver's license with limited violation
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Competitive salary based onqualifications
Health, dental, and visionplans with options
Competitive paid time off plan,holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training andprofessional career development
Education and tuitionreimbursement programs available
Overtime, on-call pay, andcompany uniform and vehicle for eligible positions
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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