American Express Senior Manager – Sales Enablement in Des Moines, Iowa
Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Supplier Enablement (MASE) is an organization comprised of 140 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition contributes over $5B in annual new charge volume to the U.S. merchant business; we are focused on driving growth in B2B spend by enabling our Global Commercial Services clients to spend on to the AXP network.
The Sales Enablement Team, within the MASE group, provides tools, technology, and consultative support for prioritized initiatives and select prospects to optimize the performance of our front-line sales team. In addition, the team is responsible for onboarding new merchants and managing a strong governance program and culture focused on control and compliance.
The Senior Manager - Sales Enablement will lead a team of three implementation analysts to quickly and efficiently onboard new merchants to the American Express network. S/he is responsible for partnering across the organization to decrease the time from signing to first transaction, especially with merchants who are new to plastic acceptance. S/he will also optimize MASE’s partnership with Risk, working across the organization to onboard merchants and minimize disruption from submission monitoring. This position will be highly visible to sales leadership and is critical to driving results for the Merchant Acquisition and Supplier Enablement team. The ideal candidate will have a passion for identifying opportunities for improvement and be comfortable partnering across the organization.
Use of analytics to identify opportunities for process improvement in the activation of new merchant accounts; partner across various groups to prioritize process improvements and execute their implementation
Partner with GMS Risk for all risk-related processes and escalations associated with new signings
Provide ongoing support for a variety of MASE/GM&NS projects and initiatives
Key contact for Merchant Pricing on various strategic projects
Manage, coach & develop three virtual Activation Specialists (B30)
Demonstrated problem solving skills and comfort challenging the status quo
Capability to collaborate across multiple lines of business, various stakeholders, and constituencies
Proven leadership skills for the success and development of three virtual Activation Specialists (B30)
Keen analytic skills: comfort with structuring and executing complex data analysis projects to identify opportunities for improvement across the organization
Established history of building and leveraging relationships with internal and external business partners
Excellent time management, project management and organizational skills
Strong communication skills – ability to effectively message across all levels of the organization
Drive change management in a remote field-based organization, without authority or supervision
Ability to drive results and manage multiple initiatives in parallel
Expert level MS Office skills a plus, PowerPoint and Excel
BA/BS degree highly preferred and a MINIMUM 5 years of relevant experience
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Primary Location: United States
Other Locations: US-New York-New York
Req ID: 21017287
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