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Principal Retirement Specialist II Retail Annuities in Des Moines, Iowa

As a Retirement Specialist for Principal’s Retail Annuities team you’ll share your Annuity product knowledge with our valued clients.

Here are few examples of the kinds of things you’ll do:

  • Educate clients by answering inbound phone inquiries about general product knowledge and maintenance of accounts.

  • Identify and pursue cross sale opportunities.

  • Work in a fast paced, high energy environment where helping people is not only rewarding, but our number one priority!

This position is also a great way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more.

  • Associates degree or equivalent customer service experience required.

  • Bachelor's degree preferred.

  • Strong communication and customer service skills.

  • Organizational and telephone skills.

  • Results-oriented and able to work in a team environment.

  • Maintain strict confidentiality guidelines.

  • Requires basic computer skills with the ability to multitask efficiently navigate within numerous software and web applications.

  • Ability to acquire strong knowledge of business unit products, processes and systems.

  • Ability to wear a telephone headset and sit for extended periods.


To be available to our clients, the hours for this role aren’t always traditional business hours. Our department is staffed to help callers Monday through Friday from 7:00 am - 6:00pm CST. If you’re interested in this role, you’ll need to be flexible and available for shifts during these hours to meet customer needs. But the good thing, there’s additional pay for shifts ending at 6:00pm and you’re compensated for the entire shift.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requisition ID: 2020-28381

Enterprise Segment: RIS

Business Area: Pension

Street: 711 High Street

Remote: Yes

FLSA Status: Non-Exempt

Post End Date: 10/30/2020