TRUMPF INC Premier Field Service Engineer - Iowa in DES MOINES, Iowa
"Trusting in brave ideas" - this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.SummaryThis position is responsible for installing, troubleshooting and repairing TRUMPF CNC machines.Principle Duties and ResponsibilitiesThe statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.Provide exceptional customer serviceClearly and professionally interact with customersWork closely with customers and machines to ensure equipment operates within expected tolerancesPursue machine diagnosis of our internal Product Support Group (PSG) to repair TRUMPF equipmentWork carefully with the PSG for technical assistance and provide them with diagnostic feedbackAt times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficultiesUse electrical and electronic knowledge to help troubleshoot and solve issuesRead and utilize company repair manuals and work orders for assistance with repairs and diagnosticsClean, replace or install parts to maintain smooth operation of machinery and equipmentAssemble, install, align equipment as neededAccurately report technical conditions and information of machines to PSG and managementInterface with cross functional work teams such as applications, sales, engineering, production, etc.When needed, provide onsite training to customers for operation and/or repair of machinesAssist other Field Service Engineers as neededReceive factory product training and technical service knowledge as neededSubmit organized and helpful service reports for each repair missionHelp to develop or adjust existing technical documentationWork as required with minimal supervision in compliance with all safety requirementsTravel up to 100%. Travel includes regional and national travelMust be able to lift 70 pounds without aidExperience/EducationAssociates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record. Experience with installation and repair of TRUMPF Machines#mstTRUMPF is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without regard to race, color, religion, sex, marital status, national origin, ancestry, age, past or present history of mental disorder, physical, or learning disability, mental retardation, sexual orientation, genetic information or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.