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Aston Carter Patient Access Representative in DES MOINES, Iowa

Top healthcare company in Des Moines looking to bring on multiple Patient Access Representatives! This company provides great room for growth and ways to move up.


These positions are open due to needing additional help in this department to keep up with current volumes. This position will handle all registrations and front line work regarding patients. They will assist will collecting patient demographics, insurance, payments, authorizations, etc. This person will be the first person a patient sees when arriving to the hospital and all work will be done in person.

Daily Duties:

This position will sit in front of patients all day, every day. Will assist with confirming patient demographics, insurance, consent, and other authorizations.

  • Each patient takes about 10-15 minutes to intake and will be seeing on average - 4 patients per hour.

  • Will assist with patient scheduling, registration, patient pre-admission and admission, reception and discharge functions.

  • Will work to resolve Physician's office and Patient issues. May experience extreme patient volumes and uncooperative patients.

  • Looking for candidates with STRONG customer service skills! The manager is looking for candidates that are willing to go above and beyond for patients!

  • Must obtain complete and accurate patient demographic information.

  • Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

  • Greeting customers following Conifer Standards of Care, providing world-class customer service and completing full patient registration at date of service.

  • Adhere to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).

  • Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).

  • Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service, perform Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.

  • Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services and verify insurance, benefits, coverage & eligibility.

  • Complete assigned registration financial clearance work lists activities, obtain insurance authorizations for scheduled & unscheduled Hospital services, and secure inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

  • This position would be using computer systems including: STAR, Cerner, and a few other internal programs.


Customer service, Patient registration, Patient scheduling, Data entry, administrative support, patient access

Additional Skills & Qualifications:

High school diploma/GED

Strong customer service experience - 1+ years

  • ability to go above and beyond! People focused

Ability to work in a fast paced environment

Experience in a detail oriented role - 1+ years

Experience Level:

Expert Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.