Dart Operations Supervisor in Des Moines, Iowa
The Des Moines Area Regional Transit Authority (DART), is seeking an Operations Supervisor to join our team!
DART is the largest public transit system in Iowa, with over 150 buses serving the Greater Des Moines region. We provide resources for those who vanpool, walk, or bike. These services connect thousands of people every day to jobs, school, medical appointments, entertainment and more. DART serves Altoona, Ankeny, Bondurant, Clive, Des Moines, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights. At DART, our employees are dedicated, flexible, and personable leaders and a team that is community-focused and always looking for ways to enrich the lives of our passengers.
What DART Offers:
Health Insurance & Optional Health Savings Account
Dental and Vision Insurance
I.P.E.R.S Retirement System
Deferred Compensation Plan
Generous Paid Time Off
Life Insurance for Employees and Families
Flexible Spending Account
Free Onsite Wellness Center
Employee and Family Bus Passes
Annual Health Screens
Employee Assistance Program
Discounts on exclusive discount program, where you can get access to thousands of discounts on apparel & footwear, fitness, hearing & vision, home & family, nutrition, personal care, travel, and more!
The Operations Supervisor is responsible for ensuring that DART’s fixed route and Paratransit services are provided seamlessly and in accordance with established policies, procedures and service standards. This includes monitor and evaluating bus operations, audit service and routes, and investigating accidents, incidents and disputes.
POSITION RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Monitor and evaluate Operators in the performance of their daily duties - coach and/or recommend additional training when needed.
Audit service, routes and road conditions for safety and compliance and recommend alternate routes or suggest service improvements as appropriate
Ensure Agency standards of safety, courtesy and reliability are met or exceeded consistently through daily monitoring of transit operations.
Respond to constant changing needs of the Agency in relation to coverage of operations, sometimes on minimal notice; this may include, but is not limited to, equipment failures or malfunctions in the field, covering routes during breakdowns, dealing with problem passengers, keep advised of detours, weather conditions and related uncontrollable events that may impact passenger services
Investigate accidents, incidents, disputes and disturbances as assigned, in accordance with policy, and in conjunction with involved authorities
Coordinate problem resolution among operators, passengers, the public and/or law enforcement to resolve issues involving Agency employees, services and/or equipment
Investigate customer complaints by interviewing complainant, operator and/or other parties involved, preparing documentation and recommending corrective action based on the findings
Coordinate with Operations Management staff regarding incidents, accidents, policies, procedures, and customer complaints, including participation in potential disciplinary action for bus operators
May perform duties of Dispatcher or Bus Operator during periods of emergency or staffing shortages
EDUCATION AND/OR EXPERIENCE:
Graduation from High School or G.E.D. equivalency
A minimum of two (2) years bus driving experience that would provide a comprehensive understanding of the operating system including work rules, routing, fare structure and street geography OR
Two years of previous supervision experience in a transportation related operation
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the Des Moines and surrounding area city streets, landmarks and related geography in the DART service areas
Knowledge of principles and methods of bus transportation services at DART
Knowledge of the Americans with Disabilities Act and its requirements as they pertain to the needs of the elderly and disabled
Personal computers and current software programs for word processing, spreadsheets, presentations, email and databases at the advanced level of proficiency; as well as general knowledge of specialized software related to functional area; knowledge of Trapeze OPS, TransitMaster and Trapeze PASS preferred
Skills or Ability to:
Ability to provide leadership to establish and maintain effective, cooperative working relationships while communicating clearly and concisely to convey information to bus operators, persons within the general public (including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other populations) and other agency personnel via in person, radio and telephone communications
Ability make decisions and use sound judgment and effective problem solving while working with little supervision and in emergency situations
Ability to interact with the general public in giving or receiving basic information by telephone or in person, while being able to accept criticism and deal with high stress situations in a calm demeanor
Skill in the fair and consistent evaluation of personnel and resolution of problems encountered; as well as, the ability to coach and educate a diverse audience, both internally and externally
Ability to write reports regarding service disruptions, incidents, accidents and operator performance/behavior in a timely manner, maintain files and follow up
Ability to ensure agency regulations and policies are followed and applied consistently
This position has indirect responsibility over Fixed Route and Para Transit bus operators in providing work direction and ensuring adherence to policy and safety