CTG North America Solutions Director: Health Solutions in Des Moines, Iowa
North America Solutions Director: Health Solutions
Sales & Business Development
Nov 16, 2020Post Date
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Job title: North America Solutions Director - Health Solutions
Location: Fully remote with travel as needed
Leads solution development and manages business development efforts for Health Solutions in North America, developing positive revenue growth. Accountable for P&L, growing profit, staff acquisition and development, employment satisfaction, talent retention, and the quality of work delivered. Enable new business and add-on sales through direct business development activities collaborating with CTG Sales, Marketing and fellow Solutions Directors. Responsible for all Health Solutions client engagements delivered within NA and accountable for positive customer satisfaction and revenue recognition.
1.Strategy and Execution – Driving Business and Generating Revenue
•Accountable for developing and executing the North American strategy and tactics for the Health Solution Business, collaborating with the NA MD of Solutions and the Global Solution Leader.
•Packages Global Solution offerings and components in a way that is compelling for Healthcare Industry customers and is easy to articulate for Sales Teams
•Accountable for the P&L for the Health Solutions business in NA
•Accountable for delivery and quality oversight across all accounts for Health Solutions. Works closely with the Managing Director of Delivery to ensure continuity in delivery and compliance with defined delivery methodologies across all Health Solutions projects.
•Serves as the primary driver for business development for the Health Solutions Business. Working with sales and marketing, responsible for achieving sales goals, including defining Marketing strategy in collaboration with the VP of Marketing specific to Health Solutions; designing and overseeing the execution of marketing campaigns, and other pipeline development activities.
•Helps develop the right portfolio of offerings, and positions them correctly, to profitably expand into vertical Healthcare Industry markets within North America. Defines and deploys new solution offerings which demonstrate client value and differentiate CTG in the market
•Accountable for providing sales support for Health Solutions. Develops and manages client relationships to encourage client retention and generation of new business. Provides leadership to develop and collaborate on client proposals and sales presentations
•Works with fellow Solution directors in NA and Europe, along with Sales and Marketing to develop Solution cross selling opportunities, and actively manages accounts to expand service offerings.
2.Customer - Improve Client Satisfaction, Protect and Grow the Base
•Ensures capture of best practices, lessons learned and engagement deliverables to CTG knowledge bases
•Establishes customer relationships and become ‘trusted advisor’ to client senior leadership
•Understands and can educate clients on the competitive market and CTG's basis of competition
•Secures clients as “Reference Sites”
3.Colleague – People Developer
•Identify, recruit, and manage solution architect(s) and consultants for solution development, sales and delivery support
•Accountable for their own and team member's thought leadership participation and innovation guidance for Health Solutions in NA
•Leads by example, proving a role model for team members
•Regularly reviews progress with team members towards professional development and goals.
•Provides coaching and mentoring as appropriate, and completes annual appraisals for those assigned.
•Complies with CTG processes and methodologies and assures assigned staff achieve compliance
•Takes initiative to support business development and to further professional development
•Demonstrates effective networking within CTG and effective use of CTG leadership for the benefit of the engagement team and client
•Participates in regional and local Healthcare associations relevant to CTG services
•Develops skills and knowledge in new solutions
•Bachelor’s degree or higher, and demonstrated experience successfully performing these duties for organizations similar to CTG
•Recognized leader within the Healthcare Industry in North America, capable of identifying and resolving business issues through solutions and services
•Knowledgeable about Healthcare Industry trends, regulations, and emerging best practices.
•At least 5 years of experience in project/program management in Healthcare, leadership, resource management, business development and customer management with a focus on conceptualizing, developing and maturing solutions and services
•Minimum of two (2) years with practice management and/or line ownership experience managing P&L, resources and other financial and non-financial metrics
•Experience working with C-level executives and high-ranking personnel in a customer service or consulting environment in an Health Solutions leadership role
•Strong record of driving profitable business units, programs, or other entities with minimum of $2M managed. Must have a demonstrated ability to develop winning detailed proposals and associated work plans in the defined area of expertise.
•Expertise in management and leadership of sales and marketing activities, including relationship building, planning, executing, and implementing strategies with key decision makers in the defined area of expertise
•Competence in developing and managing to a strategic and financial plan
•Competent interpersonal, problem resolution, team building, and Health Industry skills to manage and retain skilled professionals with experience in leading, mentoring and growing teams in a blended onshore/offshore delivery model
•Demonstrated ability to be open minded, flexible and adaptable in an environment of constant change
•Must have excellent written, communication, and presentation skills with demonstrated experience presenting to executive groups
•Demonstrated experience delivering solutions in blended delivery models - onsite, remote, offshore, etc.
•Strong background in managed services models that utilize robust metrics and continuous process improvement that drive lower cost and higher value over time
To be considered for this role, please apply directly or send an updated resume to Jessica.Carroll@ctg.com.
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes
Travel: Yes, 50 % of the Time
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