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Black & Veatch Managing Director, Customer Experience (CX) Lead in Des Moines, Iowa

Managing Director, Customer Experience (CX) Lead

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : Black & Veatch Mgmt Consulting

Req Id : 40817

Job Title : Managing Director, Customer Experience (CX) Lead

Location : USVRTL


Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Job Summary

As the leading employee-owned engineering, consulting and construction company we have an unparalleled commitment to our clients and the communities they serve. Black & Veatch (BV) is seeing an exceptional leader to joinBVMC as the Managing Director, Customer Experience (CX) Lead. The world is changing at an unprecedented rate and that change increases the demand for innovation and efficiency to deliver the solutions and services across the world's utility infrastructure. As utility customers have more energy service options and become prosumers in many cases, the world of customer experience becomes more complex and demand increase thought leadership and advisory services. BVMC is seeking a leader to help grow our Customer Experience (CX) related consulting services. Join BVMC touse your talents and expertise to impact the world.

Primary Purpose:

  • The Managing Director is responsible for the management of existing and new consulting offerings in their assigned area of the firm's business., the Managing Director leads and contributes to the strategic direction and new business capture in the Customer Experience (CX) business areas.

  • Identify, sell and create innovative offerings and supporting solutions to specific target problems that address market needs of the evolving utility marketplace and progressive next-generation energy solutions, for utilities and commercial and industrial clients.

  • Utilize deep subject matter knowledge and expertise to identify challenges within the market and develop our offering strategy and value proposition to respond to those challenges.

  • Support the BVMC sales and consulting teams to seek out opportunities to collaborate with other BV organizations in the pursuit of key business opportunities as needed.

Key Responsibilities

  • Partner with BVMC sales executives as well as with other BV client executives to identify, solicit and deliver innovative solutions to utility, commercial and industrial clients

  • Develop solutions for the evolving and disruptive new energy economy - primarily for utilities, energy service providers, retail providers, but also commercial and industrial companies

  • Serve as Product Manager for new and existing offerings, including development of traditional product lifecycles artifacts and activities

  • Being actively involved with key account teams, supporting thecollaborative development of account plans focused on maintaining senior executive relationships

  • Collaborate with delivery leadership and professionals for execution effectiveness and client satisfaction

  • Drive early stage project scoping/shaping in alignment with the practice's vision for expansion

  • Manage the evolution and growth of existing offerings and lead the development of new offerings

  • Actively coordinate with other BV divisions/business lines and potentially with outside partners to drive offerings and business

  • Act as or assist the Project Director for client engagements within domain focus area

  • Support the creation of and strengthen profitable relationships with our clients

  • Support the business development opportunities with existing and new clients

  • Lead client solution development and engagements as needed

  • Build and coach a high-performing team

Management Responsibilities

Preferred Qualifications

  • Bachelor’s degree in a related field: Engineering, Innovation, Product Development, Marketing, Entrepreneurship

  • MBA

  • Strategic agility

  • Understand the financial drivers and possess the business acumen to forecast, manage, and operate a significant project-based business

  • Skilled in constructing a deal win strategy, financial structure, and negotiate multi-year Statements of Work including terms, risk mitigation, pricing, and payment terms

  • Experience building a successful and sustainable consulting practice

  • Excellent communication, presentation, and social engineering skills (written, verbal, and interpersonal)

Minimum Qualifications

  • Bachelor’s degree or relevant work experience

  • 12 years of energy and/or utility industry related management consulting experience including infrastructure, technology innovation, customer programs and large commercial enterprises

  • 5 years of experience developing, managing and selling innovative service offerings/products to meet client challenges and industry transformation

  • Demonstrated success in building and growing a consulting offering portfolio $10M+ in annual revenue

  • Demonstrated experience directing the full client engagement lifecycle for a large firm (proposal through delivery and project expansion)

  • Ability to travel up to 60%

Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Black & Veathc Management Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal backgrond check, drug screen, and motor vehicle records search, in compliance wiht any applicable laws or regulations.

Work Environment/Physical Demands

US-based remote/virual position with ability to travel up to 60%.


Action oriented

Communicates effectively

Customer focus

Decision quality

Manages ambiguity

Organizational savvy

Values differences

Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at (913) 458-2147. This contact information is fordisability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click. If you’d like more information on your EEO rights under the law, please clickand.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

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