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American Express Manager, Global Field Strategy Center of Excellence in Des Moines, Iowa

Description

American Express Global Commercial Payments is the leading provider of Corporate Card Programs, Supplier Payments Solutions and other expense management tools that help mid-size companies and large corporations around the world manage almost all the facets of their business spending.

The Global Field Enablement team is charged with driving field productivity for our 4,500 global field Sales and Account Development (AD) organization through field training, communications, and effective go-to-market strategies. We’re seeking a strategic and passionate Manager to drive exponential growth in our field productivity through the development and execution of learning and development programs and go-to-market strategies.

The Manager Global Field Strategy will oversee our critical enablers. This includes programs to support new hires, core skill development (e.g. effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage relationships with impact.

Responsibilities:

  • Understand how colleague skill development drives enhanced performance and results for key business priorities; develop and deliver customization of core skills learning experiences to support specific needs.

  • Collaborate with and lead internal business partner relationships as a Learning Consultant/Stakeholder Manager to analyze key business priorities and performance gaps and lead the development and delivery of learning and enablement solutions that address gaps and drive the success of global Sales and AD organizations.

  • Develop and deliver high-impact global onboarding solutions for New Hires, working with internal partners to provide a comprehensive onboarding for both the learner and his or her leader.

  • Develop and deliver high-impact learning experience solutions working collaboratively with global cross-functional teams.

  • Develop, implement, and iterate engagement / reinforcement strategies

  • Manage the design and delivery of new initiatives to support an end-to-end onboarding and cultural integration program (e.g., toolkits, buddy system, centralized onboarding portal, etc.)

  • Collect and analyze data to offer strategic insights and measure the results of each initiative implemented to enhance the onboarding experience

  • Track record of developing winning strategies and converting them into clear plans for execution

  • Experience in strategy, consulting, change management, field enablement or learning & development (preferred)

Qualifications

  • Minimum of 3 years of experience in project management, field sales/account development/support roles, or management consulting

  • Excellent written and verbal communication skills with a successful track record of presenting to audiences of multiple levels

  • Ability to facilitate presentations and workshops across multiple topics to audiences of varying role and tenure

  • Results-driven mindset with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities

  • Proven track record of designing learning content and implementing globally

  • Experience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead decisions.

  • Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment.

  • Strong motivational skills, with demonstrated ability to work with little supervision and under pressure to meet tight deadlines within budgetary constraints..

  • Ability to consistently generate and execute new ideas. Ability to work simultaneously on multiple projects in varying stages.

  • Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.

  • Bachelor's Degree required, MBA a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Schedule Full-time

Req ID: 21016813

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