General Electric Lead Technical Support Specialist-Gas Turbine in Des Moines, Iowa

About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Lead Technical Support Specialist will partner with PS stakeholders and subject matter experts to develop, create, revise, and maintain field procedures (FP) and other methods for Power Services Gas Turbine (GT) products. The primary focus will be to provide consistent, high quality, PS FPs to enable Field Service outage excellence.

Essential Responsibilities:

As the Lead Technical Support Specialist, you will:

  • Standardize and improve content of legacy PGS (Power Generation Services) and Alstom TS (Thermal Services) GT FPs and methods

  • Collaborate with PS Engineering and Training teams to develop methods and training for New Product Introduction (NPI), including new units and new outage tooling

  • Collaborate with oOEM Product Line to develop FP for oOEM GT products

  • Follow the FP revision process, implementing valid FP recommendations from Field Execution teams

  • Collaborate with FFA (Field Force Automation) and ELC (Energy Learning Center) teams as a key contributor to requirements for next-generation digital FP solutions

  • Collaborate with Productivity Engineering to update FPs, as required for NPI tooling development

  • Collaborate with regional Field Engineering teams to simplify and improve FPs

  • Implement corrective actions that require FP changes


  • Bachelor's Degree from an accredited university, college or technical school

  • Minimum of 5 years of experience in Field Services, Engineering or Operations with GE Gas Turbine experience

Desired Characteristics:

  • Strong English language communication capability, both verbal and written

  • Field Engineering experience

  • Experience in writing technical procedures and/or documents

  • Resourceful and adaptive to change

  • Strong customer service mindset

  • Strong project management / process management skills

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