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Job Information

Travelers Lead Director - Business Performance Analytics in Des Moines, Iowa

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Analytics & Research

Target Openings


Job Description Summary

This position will lead the Rapid Response Business Intelligence team, and will be responsible for execution and delivery of critical analytics and insights requests across Business Insurance. This position will have direct reports. The person will act as the Engagement Lead and Product owner of the team. They will partner with the Engagement Leads across Information Management & Analytics to provide the Rapid Response service across customer groups. The incumbent will provide leadership thought to managing work intake, prioritizing backlogs and driving delivery of requests to all customers in a timely fashion. They will also be responsible for the execution of any development of assets, support of business test & learns and data discovery work.

Primary Job Duties & Responsibilities

  • Uses analytics to explain business results, monitor business strategies and identify actionable opportunities.

  • Uses data visualization and storytelling skills to effectively communicate insights and influence decision/outcomes to Sr. leadership.

  • Leverages industry best practices, market data and technology trends to identify and implement business opportunities.

  • Proactively coordinates with cross functional teams on varying business initiatives.

  • Influences business strategy to leadership to prioritizes investments based on translating insights to business value.

  • Facilitates collaboration with IT and data management teams to ensure correct data is consistent for business critical analysis.

  • Leads strategic business partnerships with IT, Actuarial, Operations, Finance, Data Management and Claim functional areas.

  • Manipulates complex raw data and leads the ultimate design required to meet business requests.

  • Responsible for business analytics support across multiple initiatives.

  • Interprets complex data to recognize patterns and analyze trends.

  • Directs the completion of reasonability and validation tests.

  • Oversees the design and ensures the execution Proofs of Concept to inform business strategies.

  • Monitors performance indicators and implements possible improvements.

  • Communicates the financial impact of recommendations.

  • Interprets model results and identifies when to apply them.

Minimum Qualifications

  • Bachelor’s degree and 5 years analytics experience required.

  • One year of technical team project leadership or people management required.

Education, Work Experience, & Knowledge

  • Bachelor’s degree in mathematics, finance, computer science, statistics, MIS or equivalent experience preferred.

  • Typically has 6 or more years of experience in Descriptive Analytics or related field.

  • 5+ years working successfully with Microsoft office products and software/programming applications specific to business supported.

  • Thorough knowledge of tools such as SAS, R, SQL preferred.

  • Thorough knowledge of Descriptive Analytic practices and processes. General knowledge of insurance products/concepts preferred.

  • One or more years of technical team project leadership or people management experience preferred.

  • Thorough knowledge of the main features of the collection of data and the relationship of data elements to each other.

Job Specific Technical Skills & Competencies

  • Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience.

  • Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.

  • Effectively contributes and communicates with the immediate team and leadership.

  • Able to expertly diagnose root causes, solve complex problems, and collaborate effectively with business and technical teams.

  • Able to break a problem down into manageable pieces, evaluate potential risks/alternatives, and implement effective, timely solutions.

  • Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders.

  • Able to influence project stakeholders and team members.

  • Practices objectivity and openness to others' views. Able to recognize and support team priorities.

  • Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the overall strategy in mind.

  • Demonstrates ability to understand relevant costs associated with assigned project work.

  • Able to set team's technical direction.

  • Accountable for providing feedback and/or coaching.

  • Strong influencer and/or consulting skills; able to build consensus among a diverse group of enterprise-wide stakeholders.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.