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Iowa Department of Administrative Services Investigator 2 in Des Moines, Iowa

Investigator 2

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Investigator 2


$46,342.40 - $70,387.20 Annually


Des Moines - 50319 - Polk County, IA

Job Type



112 Justice - AG's Office

Job Number



6/18/2021 11:59 PM Central

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Point of Contact

Janelle Melohn,

To Apply

Please submit your resume and cover letter to by June 18th, 2020. All resumes must be received no later than June 18th, 2020. Any questions may be directed to Janelle Melohn at Any resumes or cover letters submitted to this email address will not be considered.

  • Description

  • Benefits

Job Description

This is a non-merit posting for the Iowa AG's Office . Applicants should follow instructions in "To Apply" to be considered.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Attorney General's Office-Crime Victim Assistance Division (CVAD) is looking for a full time Compensation Specialist to review and process program applications, assess law enforcement reports, medical and counseling records, lost wage verification, funeral billings and other program benefits, to determine eligibility and benefit payment levels.

Compensation Specialists report directly to the Compensation Team Program Administrator and will be responsible for reviewing and processing compensation claims.

The Compensation Specialist will:

  • Determine Claim Eligibility: Ensure compensation claim files have documentation necessary to make a decision.

  • Apply a basic and increasing understanding of state laws, rule, and policy to eligibility decisions.

  • Open a new claim - requesting information from providers or crime-related treatment or service.

  • Request police report and/or other information to substantiate crime

  • Draft crime summary outlining relevant facts and circumstances and give to quality control

  • Draft a memo outlining relevant facts and circumstances for complex or questionable issues

  • Make a timely eligibility decision: 40 days minimum requirement;

    Payment Processing: Ensure appropriate payments are made or denied.

  • Take action within 30 days of receiving documentation

  • Determine expense(s) are allowable and crime-related

  • Determine records and information provided are complete; follow up as needed

  • Calculate what the CVCP will pay; showing the work

    Client Service: Regularly engage with clients/victims over the phone and via email.

  • Basic and increasing knowledge of criminal justice system, victim services, and trauma-informed practices, and engage in training opportunities to increase knowledge base

  • Gain understanding of resources for clients/victims and provide when needed

    Stakeholder Engagement: Regularly engage with the following CVCP stakeholders to advance claims and payment decisions

  • Victim advocates

  • Providers of crime-related services

  • Law enforcement, prosecutors, victim witness coordinators

  • Quality Control: Learn process of reviewing files to ensure the correct action has been taken.

  • Review claimant/victim and crime information

  • Verify payment calculations

  • Reconcile matters peer-to-peer and/or escalate decision to supervisor

    Special Projects: Assist with special projects as needed.

    To be successful in this job, you will fulfill a crucial role on a team working to ensure timely access to compensation for victims of crime. More specifically, you will have or be most, or all of the following:

  • Follow-through: You stay on top of all your priorities and processing timelines. When deadlines are in jeopardy of being met, you renegotiate well in advance.

  • Compliance-oriented customer service: You are helpful and relationship-oriented with clients and partners. You respond to needs in a timely and professional manner, and ensure your service meets our compliance standards.

  • Attention to detail: All CVC files are orderly (i.e. all the right pieces are in the right places).

  • Solutions-oriented: Develop policy-based solutions to challenges, which will inevitably arise, and push to get past roadblocks to achieve results.

  • Sense of urgency: You find a way to drive work forward, even in the face of obstacles.

  • Flexibility: Are ready to change gears as issues arise; adapt quickly as things change.

    Prior experience in victim services, claims processing and customer service are preferred, but not a requirement. This position involves significant paperwork; telephone contact with crime victims, law enforcement and service providers; teamwork and attention to detail. Successful candidates must possess high levels of organization, judgement, prioritization, customer service, written and verbal communication, math computation and data entry. Experience working with diverse backgrounds is necessary.

    Graduation from an accredited four-year college or university and/or commensurate professional work experience equal to four years of full-time work is preferred.

    CVAD is committed to the recruitment and full inclusion of qualified individuals. BIPOC, bi/multi-lingual, persons with disabilities and individuals from the D/deaf or Hard of Hearing community are encouraged to apply. As part of our commitment, CVAD will ensure reasonable accommodations are provided during the application, interviewing and hiring processes. If you require reasonable accommodations to participate in any of these processes (such as ASL interpretation, language interpretation, etc.) please send your request to or call 515-281-5044. If hired, any reasonable accommodation needed to perform essential functions of the position will be provided. Requests for accommodations will not be taken into account when making hiring decisions.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university, and one year of relevant investigative experience;


substitution of relevant investigative experience for the general college or university coursework on the basis of one year of experience is equivalent to 30 semester hours of coursework;


employees with twelve months of full time experience as an Investigator 1 in the Attorney General's Office will be considered as qualifying.

For additional information, please click on thislink to view the job description. (

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State of Iowa


112 Justice - AG's Office


Hoover State Office Building1305 E Walnut StDes Moines, Iowa, 50319


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