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Purfoods Intake Client Specialist in Des Moines, Iowa

The Intake Specialist Processor manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

  • Reviewing incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

  • Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

  • Troubleshoot and resolve account issues as required

  • Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

  • Assist other departments for Intake-related inquiries

  • Other duties as assigned

  • High school diploma or equivalent required

  • Above average computer skills: Microsoft Office, Excel, ability to learn company client database

  • Strong Organizational, time management, and attention to detail for quality purposes

  • Ability to problem solve issues in a timely manner

  • Excellent communication skills for both verbal and written communications

  • Able to adapt to change frequently based on new policies, processes, and procedures

  • Professionalism, Self-Motivation, Reliability, Integrity, Initiative, and a Positive Team Attitude

  • Sincerity and passion for helping people

  • Some college experience or equivalent preferred

  • Data Entry skills: Previous experience preferred

  • Medical Billing terminology a plus

  • Repetitive motions that include the wrists, hands and/or fingers

  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus.

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

ID: 2021-2707

External Company Name: Mom's Meals, a PurFoods Company

External Company URL:

Street: 7000 Fleur Drive

Telecommute: No