Purfoods Intake Client Specialist in Des Moines, Iowa
The Intake Specialist Processor manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.
Reviewing incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
Troubleshoot and resolve account issues as required
Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
Assist other departments for Intake-related inquiries
Other duties as assigned
High school diploma or equivalent required
Above average computer skills: Microsoft Office, Excel, ability to learn company client database
Strong Organizational, time management, and attention to detail for quality purposes
Ability to problem solve issues in a timely manner
Excellent communication skills for both verbal and written communications
Able to adapt to change frequently based on new policies, processes, and procedures
Professionalism, Self-Motivation, Reliability, Integrity, Initiative, and a Positive Team Attitude
Sincerity and passion for helping people
Some college experience or equivalent preferred
Data Entry skills: Previous experience preferred
Medical Billing terminology a plus
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus.
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
External Company Name: Mom's Meals, a PurFoods Company
External Company URL: https://www.momsmeals.com/careers
Street: 7000 Fleur Drive