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Randstad Inbound Call Representative in Des Moines, Iowa

Inbound Call Representative

job details:

  • location:Des Moines, IA

  • salary:$16 per hour

  • date posted:Tuesday, April 20, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:AB_3625119

  • questions:madalyn.otto@randstadusa.com602-200-3916

job description

Inbound Call Representative

A large Insurance company is looking to hire multiple reprsentatives in Des Moines! The role will be on site with a Monday through Friday 8 am to 5 pm work schedule. There is potential for perm placement for those with great attendance and consistent performance! *Drug Screen and Criminal Background check are required

Responsibilities

  • High School Diploma

  • 1-2+ years’ call center experience

  • Able to adhere to call center metric standards

  • At least 3 years of experience working in a business

  • Intermediate level of experience with Microsoft Outlook, Excel, and Word

  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery

  • Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role

  • Excellent service orientation and work ethic

  • Must be committed to protecting client confidential information

  • Must be able to work independently with minimal direction

  • Excellent interpersonal skills, internal and client facing

  • Solid organization and communication skills (written and verbal)

Skills

  • Call Center Support

  • Telephone Etiquette

  • Typing Skills

  • Basic Computer Skills

  • Adapting to Change

  • Call Center

  • Active Listening

  • Follow-up

Education

  • High School (required)

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 7 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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