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Sherman Associates, Inc. Front Desk Associate in Des Moines, Iowa

Job Descriptions:

Be a part of something great! The Holiday Inn Express & Suites - Downtown Des Moines is currently seeking an experienced full-time and part-time Front Desk Associates to join our team! As a member of our team, you will represent the Holiday Inn Express brand and serve as a knowledgeable professional of the greater Des Moines area.

Shift Availability: We can work with you to accommodate full- or part-time employment! Shifts include weekends and weekdays, 7am-3pm or 3pm-11pm.

Starting Wage: Starting at $14.00/hour depending on experience. Direct experience preferred.


  • Ensures every guest is greeted and Welcomed on arrival

  • Registers and book guests, verifying reservation, address, email address and credit information

  • Proficient on kiosk operations to assist when necessary

  • Answers all inbound calls in a professional manner

  • Has an intimate knowledge of the hotel facilities and the local geographic area

  • Accepts payment for guests’ accounts at the time of registration and at checkout

  • Maintains a house bank and make a deposit and accurate report of receipts daily

  • Processes all Retail transactions for the guest

  • Responsible for restocking and assuring overall cleanliness of Retail

  • Issues luggage claims and check guest luggage when requested

  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

  • Respectfully listen and respond to guest complaints in an efficient and professional manner

  • Completes additional duties as assigned

Required Experience:

  • 1-3 years of experience in a similar public contact position (high-end retail, hospitality, or related service industries).

  • Prior IHG and Opera experience is strongly preferred.

  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet

  • A passion for the mission, vision, and values of Sherman Associates

  • Schedule may vary due to the specific needs of the hotel


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


  • Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task

  • Must have the ability to move around freely throughout the property and office, and necessity varies from day to day

  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

  • Must be able to lift up to 25-30 lbs. occasionally

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact


Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail.

Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 40 years of visionary development experience, our portfolio includes over 8,500 units of multifamily residential housing, 600,000 square feet commercial space, and franchise hotels & retail operations; including Aloft Minneapolis, Canopy by Hilton Minneapolis Mill District, Holiday Inn Express & Suites Downtown Des Moines, Sheraton Duluth Hotel, and Starbucks.

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration, Hilton, Marriott, IHG, Management, Hotel, Hospitality, culture, des moines, leadership, part time, weekend, hourly

From: Sherman Associates