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Lumen Director, Labor Relations, Nationwide in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

Job Summary

The Labor Relations Director, reporting to the Senior Director, Human Resources, will serve as a critical subject matter expert primarily in the area of labor arbitrations, advice and counseling, and grievance process management, and will possess strong knowledge of issues arising under the NLRA. Effective strategic planning and execution are critical to the success of this frontline facing role. The Labor Relations Director works closely with the Labor Relations team, other HR partners, as well as a wide range of operations leaders covering over 9,000 union-represented employees and 40 collective bargaining agreements.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty. Other projects may be assigned.

  • Independently handle and manage all arbitration files, from selection of arbitrator, through case preparation, presentation at hearing, and brief writing (and/or drafting and execution of settlement agreements), through conclusion of the file.

  • Provide advice and counsel on issues and disputes arising under the grievance and dispute resolution processes of collectively bargained agreements.

  • In collaboration with Labor Counsel, Labor Relations, and other Human Resources teams, anticipate and assess legal and other risks to the Company, and devises appropriate measures to avoid or reduce those risks while furthering the successful execution of the Company’s strategies and goals.

  • Assist with the development and management of policies and procedures regarding labor issues.

  • Develop forward-looking strategies for the efficient administration of the grievance and arbitration process.

  • Must work independently but excel at collaborating in a team environment.


  • Significant experience conducting labor arbitrations and/or matters proceeding before the NLRBas a first chair/lead counsel.

  • Demonstrated ability to provide concise, accurate, user-friendly, and timely advice to non-lawyers

  • Superior interpersonal, influencing, and negotiation skills.

  • Ability to identify, influence, and lead dispute resolution opportunities.

  • Maintain productive working relationships with union leadership and advocates.

  • Ability to manage multiple priorities, meet deadlines, and demonstrate flexibility.

  • Excellent analytical and organizational skills.

  • Ability to communicate both verbally and in writing in a clear, concise, organized manner.

  • Juris Doctorate from an accredited law school and admission to the bar in one or more jurisdiction in which Lumen operates strongly preferred

  • 8-10 years of substantive traditional labor experience

  • Travel requirement – Potentially up to 50% when work in place resumes (Currently and for the foreseeable future, nearly all hearings are being conducted remotely via Zoom or a similar technology)


  • Preferred Master’s Degree with 8+ years’ experience

Requisition #: 245212

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.