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American Express Director – FX International Payments Sales in Des Moines, Iowa


The US Foreign Exchange International Payments (FXIP) business is a fast-growing non-Card B2B payments business within US SME and Global Commercial Services. Today, we facilitate transactions totaling over $13Bn for over 10K customers. Our customers use our platform to manage their global, non-card payments for goods and services and for inter-company funding across industries such as retail, wholesale, professional services, charities and manufacturing. FXIP is a high growth business with key objectives of enhancing value to Commercial customers while driving revenue and profitability growth.

The Director of Sales for FX International Payments is a critical member of the US FXIP and US SME Specialty Leadership Team, and will be responsible for leading a team of highly skilled, competitive, and successful sales colleagues.

The successful incumbent will have experience leading a team of high-performing sales professionals to ensure sales targets and production metrics are achieved through continuous coaching and colleague development. This colleague will have demonstrated leadership ability including development of effective sales strategies and plans while coaching their team to drive measurable sales results. The ability to identify and communicate successful sales strategies, share best practices across the team and the broader organization is critical.


  • Lead, inspire, engage, and coach a team to engage with customer contacts and ensure Foreign Exchange and global payments sales performance results are achieved across the team

  • Manage and coach sales individual contributors to drive performance and deliver best-in class expertise in global payments

  • Drive measurable results through effective and consistent consultative sales coaching, pipeline management and colleague development

  • Analyze data to prioritize selling activities and develop appropriate strategies to meet key performance and effectiveness metrics.

  • Monitor and refine sales strategies while adapting plans and priorities to address resource and operational challenges

  • Create and foster strong relationships across the broader Global Commercial Services team as well as cross functional partners

  • Resolve sales escalations issue with an emphasis on a maintaining a customer first mindset; paying special attention to maintaining thriving sales partnerships with US SME peers.

  • Develop a robust colleague experience strategy to meet the needs of the growth strategy and ensure high level of engagement and performance of the team; manage talent pipeline, diversity, hiring and attracting talent to the team

  • Ensure governance and highly controlled environment is in place to meet Compliance, Controls, and Operational Excellence plans


  • Accomplished people leader with 5 years demonstrating the ability to manage through change while creating followership and inspiring teams

  • Demonstrates a competitive, positive, “driven” attitude, quickly adapts to different situations, and recovers from setbacks

  • Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they arise

  • Uses appropriate communication methods and styles to influence, persuade and deepen team relationships and internal partnerships

  • Identifies and quantifies opportunities and develops a sales plan with specific methods for approaching specific opportunities

  • Plans, prioritizes, and conducts an ongoing review of team’s strategic activities, leveraging historical sales performance data

  • Provide individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

  • Nurtures performance and reinforces success of direct reports, supporting development of both existing and latent skill sets

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Sales

Primary Location: United States

Schedule Full-time

Req ID: 21008504