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Job Information

Travelers Director Data Science for Experience Research-Remote in Des Moines, Iowa

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Analytics & Research, Customer Experience

Target Openings


Job Description Summary

Support the strategy directing and managing projects, people or innovation streams. Assist in directing the construction of a variety of statistical analyses including data mining, predictive modeling and/or actuarial techniques. Review analyses and provide direction and insight. Work within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise which may be on or more of the following: Advanced statistical analyses. Actuarial and/or research methods. Broad business knowledge. In-depth Line of Business knowledge. Broader awareness of enterprise Analytics & Research community. May provide direction to a team of analysts and/or project members.

Primary Job Duties & Responsibilities

  • Direct and/or perform a variety of advanced statistical analyses including data mining and actuarial research techniques.

  • Analyze/interpret data, draw business inferences and clearly articulate findings for target audience.

  • May direct multiple complex research projects simultaneously as well as aspects of large and complex initiatives.

  • Construct and present analyses and recommendations to target audience.

  • May lead in-depth efforts in applying, validating and implementing predictive models.

  • Develops new approaches to business problems.

  • Proactively stay abreast of industry, developments, changing trends and jurisdictional issues.

  • Direct industry analysis and benchmarking studies.

  • Adjust strategy as appropriate to anticipate, respond to, and manage trends.

  • Develop and maintain effective relationships with business partners.

  • Develop new approaches to business problems.

  • Partner with peers across the company to ensure consistency and alignment where appropriate.

Minimum Qualifications

  • PhD STEM (Science, Technology, Engineering, Mathematics) degree with 2 years experience or Masters STEM degree with 5 years experience or Bachelor's STEM degree with 7 yrs or Bachelor's degree with FCAS designation and 4 years relevant progressive statistical analysis work experience required.

  • Advanced working knowledge of modeling/research/analytics or actuarial required.

  • Relevant statistical analysis work experience required.

Education, Work Experience, & Knowledge

  • Relevant work experience in directing and performing research and/or advanced analytic work (e.g. predictive modeling) in the insurance industry preferred.

  • 6+ years of experience in programming with SAS, Python or R preferred.

  • 4+ years of experience in handling data and working with database tools, eg. SQL, Spark or AWS preferred.

  • Proven ability to work creatively and analytically in a problem solving environment preferred.

Job Specific Technical Skills & Competencies

  • Computer Proficiency

  • Ability to read/revise/review a statistical software program (e.g. R, SAS, Python, Sagemaker).

  • Ability to create advanced programs and interpret model results.

  • Leading the Business

  • Problem Solving & Decision Making.

  • Change Management.

  • Influencing, Leadership, Power.

  • Risk Taking, Innovation.

  • Results Orientation.

  • Business Perspective.

  • Understanding & Navigating the Organization (Includes Collaboration).

  • Leading Others:

  • Forging Synergy.

  • Communicating Effectively.

  • Leveraging Differences.

  • Building & Mending Relationships.

  • Participative Management.

  • Leading Employees.

  • Employee Development.

  • Leading Self

  • Openness to Influence.

  • Flexibility.

  • Self Awareness.

  • Seeks Opportunities to Learn.

  • Leadership Stature.

  • Credibility.

  • Business Acumen

  • Understanding and knowledge of key business knowledge areas (e.g. product, enterprise, industry, claim process and competitors).

  • Ability to leverage business knowledge to set strategies and approaches to execution.

  • Critical Thinking:

  • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason; review facts, identify inconsistencies and weigh options; ability to make logical and timely decisions that address the right issues.

  • Modeling

  • Ability to develop advanced models and interpret model results.

  • Statistics:

  • Understanding of advanced statistics underlying data models.

  • Ability to apply new statistical procedures to work.

  • Demonstrates excellent ability and knowledge of database principles, data profiling, statistics and insurance-related data modeling and can apply this knowledge in the most complex situations.

  • Develops new approaches, methods or policies in the area.

  • Is recognized as an expert, internally and/or externally.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.