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Acxiom LLC Digital Partner Operations Expert in Des Moines, Iowa

Digital Partner Operations Expert

This role is both internal and partner service-oriented, focusing on building and strengthening Acxiom’s digital partner capabilities within the Digital Premium Service delivery team. This role will require a blend of familiarity with the digital partner ecosystem, measurement knowledge, digital campaign delivery expertise and 1st and 3rd party data management and onboarding. This role will be the cross-functional primary contact from Digital Premium Services delivery for partner relations and operational capabilities with other teams including but not limited to Campaign Measurement & Analytics, Product & Engineering, Data & Partner Management Team, Digital Operations, LiveRamp and our digital Partners.

DUTIES AND RESPONSIBILITIES

Partner Relationships

  • Cultivate and develop relationships with partner key points of contact for 1P and 3P onboarding/targeting, measurement, analytics, and related services use cases

  • Work with and through Partner Managers at Acxiom to establish key points of contact

  • Work with Partner Managers at LiveRamp when necessary

Development

  • Work with Partner Managers, P&E, Digital Campaign Ops and Analytics leads to define brand use cases and requirements for partner capabilities by partner (file layouts, workflows, etc.)

  • Determine ranking system and prioritize partner capabilities by partner based upon client/organization demand

  • Define and document requirements, workflows, and other key information for partner use cases (run books, flow diagrams, etc.)

  • Drive standardization across workflows and partner capabilities where possible

  • Own and/or set up methodology, process flows and implement best practices

Subject Matter Expertise/Guidance

  • Make documentation available and knowledge share with delivery/operations organization and other stakeholders on partner capabilities

  • Gather, assimilate, and make available documentation of partner capabilities

  • Consultation on partner strategy and matching use cases with partners

  • Subject matter expert on process, distribution nuances, flows, etc

  • Serve as an expert on match rates—averages, how derived, etc

  • Understand rules of engagement with measurement/analytics use cases

  • Key point of contact from delivery org to communicate changes in process

Changes, Issues & Escalations

  • Issue resolution/escalation related to critical issues with partner capabilities

  • Serve as a point of contact to coordinate and brainstorm on resolution for partner specific issues/changes

  • Disseminate info related to changes/issues

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

QUALIFICATIONS

Required:

  • 5 years of experience in digital, sales, measurement, or related field.

  • Previous experience in a consultative role with a strong understanding of the digital marketing space.

  • Demonstrated success leading cross-functional teams and building strong relationships across internal teams.

  • Effective management of issues and escalations both internally and externally.

  • Client relationship management experience.

  • Strong sense of urgency/responsiveness.

  • Ability to understand and absorb complex technical concepts and communicate them to a non-technical audience effectively.

  • Proactive communicator and effective influencer with excellent written and verbal communication/presentation skills.

Preferred:

  • Thorough understanding of measurement and analytics

  • In depth understanding of partners and capabilities

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .

Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact recruit@acxiom.com

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