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Randstad Customer Support in Des Moines, Iowa

Customer Support

job details:

  • location:Des Moines, IA

  • salary:$16 - $18 per hour

  • date posted:Thursday, April 22, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:AB_3627981

  • questions:theresa.boat@randstadusa.com515-318-6892

job description

Customer Support

Randstad is pairing up with a top Des Moines employer and looking to hire driven individuals with a desire to grow in the financial industry! We are looking for talented people who put the customers at the center and embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired! If you are an outstanding talent, we want to meet with you! Send your resume to theresa.boat@randstadusa.com or call 515-318-6892.

Responsibilities

  • Assessing customer needs through financial consultation.

  • Providing customer service with the objective of providing first call resolution and recommending products and services based on customer’s needs.

  • Handling situations which require deviation from standard scripts and screens.

  • Completing necessary system navigation and call tracking.

  • Developing and maintaining knowledge of a variety of financial products and services.

  • Handling all calls with the intent of providing customer satisfaction and retention.

The essential functions of this role include:

  • working up to 8 hrs of overtime per week

Skills

  • Customer support

  • Telephone Etiquette

  • Adapting to Change

  • Basic Computer Skills

  • Attention to Detail

  • Data Entry

  • Empathy

  • Communication

  • Microsoft Office

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 11 AM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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