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Kemin Industries Customer Service Representative - Pet Food in Des Moines, Iowa


The Customer Service Representative is responsible for maintaining our customers’ account needs. The incumbent works very closely with the Commercial Team responsible for those regions.

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us.

We have been dedicated to using applied science to improve the quality of life for over half a century.

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related product s to customers in more than 120 countries.

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.


  • Responsible for creating, handling, and maintaining customer satisfaction for Kemin’s customers.

  • Responsible for accurate order entry and fulfilling product shipments.

  • Responsible for updating and maintaining product price list.

  • Responsible for providing sales support to the Commercial team.

  • Responsible for obtaining freight quotes and securing LTL Carriers for shipments and tracking shipments when necessary.

  • Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.

  • Responsible for daily communication with the Production, Logistics, and Quality Control Teams to coordinate domestic and international shipments.

  • Responsible for reviewing Accounts Receivable reports and informing customers on past due account status.

  • Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.

  • Responsible for recording and rectifying customer complaints, with supervision.

  • Responsible for the return goods authorization with approval.

  • Must follow all regulatory standards.


  • Assist other team members as needed.

  • Other duties as assigned.



  • Must understand freight (domestic and/or international), export documents, and tariffs.

  • Must be able to multi-task, adjust priorities, and have excellent time management skills.

  • Must be an effective team player, detail-oriented and well organized.

  • Must possess a high sense of urgency to meet time-sensitive deadlines.

  • Ability to work productively in a fast-paced, high-pressure environment.

  • Excellent listening skills and ability to accurately document customer interactions.

  • Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management.

  • Must be able to see and read numbers.

  • Must have strong analytical and problem solving skills.

  • Must be able to accurately enter data and have strong mathematic skills.

  • Must be fluent in English, multilingual a plus

  • Proficient in MS Office programs (i.e. Word, Powerpoint, and Excel).

  • Experience with ERP systems is a plus.

    MINIMUM EDUCATION (including licenses, certifications, designations, etc.):

  • High school diploma or equivalent with 2-5 years of experience.

  • Experience in Sales, Customer Service, and/or accounting preferred.

  • Previous experience working with logistics, freight (domestic and/or international), export documents, and tariffs is a plus.

LocationUS-IA-Des Moines

Posted Date3 weeks ago(7/9/2021 3:41 PM)

Job ID 2021-7129

Positions 1

Category Customer Service/Support

Position Type Regular Full-Time