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ARAG North America Customer Care Specialist in Des Moines, Iowa

Are you service-minded and detail oriented? Do you get a thrill from exceeding a customer’s expectations? Do you excel at speaking, being positive and helping people?

ARAG is hiring a Customer Care Specialist! This person provides direct customer service to ARAG plan members and attorneys via the telephone. The ability to coordinate and prioritize in a fast-paced environment is required.

Standard weekly shifts are (3) 8:30-5 pm CT; (1) 7:00-3:30 CT; (1) 10:30-7:00 CT

  • Provides customer service to our external customer via all contact methods.

  • Provides information on how to access and use our website.

  • Answers enrollment/sales calls and explain the value of the legal plan.

  • Explains to customers how to use the plan.

  • Determines coverage.

  • Handles minor customer complaints.

  • Provides claims interpretations and explanations.

  • Actively listens and engages with our customers in positive and inviting tones.

  • Shows empathy and concern for our members.

  • Identifies customer needs and obstacles and takes the necessary steps to problem solve.

  • Maintains performance standards including quality assurance goals.

  • Serves as a positive role model by representing the ARAG at its Best and Leadership at its Best.

  • Standard weekly shifts are (3) 8:30-5 pm CT; (1) 7:00-3:30 CT; (1) 10:30-7:00 CT

  • Other duties as assigned.

Knowledge

  • Understanding of how to provide excellence in customer service.

  • Basic knowledge of insurance and or the legal system preferred.

Skills

  • Active listening with the purpose of understanding

  • Clear and intelligible speaking voice.

  • Excellent grammar and spelling skills.

  • Strong computer skills including Microsoft Office applications.

  • Ability to multi-task in a fast paced environment.

  • Ability to maintain composure and emotional reactions in elevated situations.

  • Analytical ability to determine coverage based on policy provisions.

  • Motivation to exceed customer’s needs and expectations.

  • Creativity and confidence.

  • Positive, enthusiastic and cooperative approach to both the callers and the team members.

  • Identify trends and gaps to proactively solve problems.

Education

  • High School Diploma.

Experience

  • 1-3 years customer service experience required. Prior telephone experience preferred.

Certifications, Licenses, Associations, etc.

  • None.

Physical

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ID: 2020-2131

External Company Name: ARAG North America

External Company URL: https://www.araglegal.com/

Street: 500 Grand Avenue

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