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Principal Customer Care Specialist - Individual Life in Des Moines, Iowa

As a Customer Care Specialist in our Individual Life area, you’ll provide a high level of value and service by balancing inbound contacts from internal and external customers, applying a variety of skills and proficiencies, and meeting the demands of challenging products and changing procedures. This is a high volume, fast paced call center environment – and we know that’s not for everyone.

Here are few examples of the kinds of things you’ll do:

  • Respond promptly and accurately to customer inquiries regarding policy changes and contractual options.

  • Serve as a contact for advisors and their staff for post-sale service on existing policies.

  • Actively execute and coordinate resolution of policy changes while handling some complex casework.

This position is also a great way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more.

+ + High school graduate or equivalent and 2+ years related work experience required.

  • Associates degree or equivalent work experience preferred.

  • Strong telephone skills, accurate and detailed communication, and maintain strict confidentiality guidelines required.

  • Strong computer skills and ability to gain knowledge of business unit products and processes, while navigating multiple systems.

  • Ambitious, accept challenges, able to work in a team, able to multi-task in a fast-paced environment, with high accuracy, and within acceptable turnaround times, take risks, adapt to consistent change, and be results oriented.

  • Able to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions.

  • Will be required to become an associated person of Principal Securities Inc. which requires fingerprinting and a full background check.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requisition ID: 2021-30463

Enterprise Segment: USIS

External Company Name: Principal Financial Group

Street: 711 High Street

Remote: Yes

FLSA Status: Non-Exempt