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Kelly Services Call Center Customer Service Representative in Des Moines, Iowa

Kelly Services is currently seeking several Call Center Customer Care Representatives for one of our top Healthcare Insurance clients at their company location in Des Moines, IA.

The position requires working from home due to COVID-19 with the ability to report to the job site in Des Moines, IA when needed. Seeking individuals who are self-starters and can work independently with minimal direct supervision.

The Call Center Customer Care Representative responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Pay Rate: $15.25/hr

Working Hours: Must be flexible to work any 8 shift between 7:00 AM and 8:00 PM Monday through Friday = 40 hours per week

Duration: 3 + Month Contract Job

Job Duties:

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals.

Minimum Qualifications:

  • High school diploma or general education degree/GED required.

  • Must have at least 1 year of Call Center or Customer Service experience.

  • Good communication and research skills.

  • Computer skills with the ability to work on dual monitors.

  • Excellent attention to detail and organization skills.

As a Kelly employee, you’ll have access to world-class perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

  • Group insurance options*

  • Service bonus plan

  • Holiday pay plan

  • Weekly electronic pay options

  • Online training campus that provides more than 3,000 free courses to help improve and develop skills

  • Exclusive online employee community

  • Employee assistance program available at no cost

  • Corporate discounts

  • Transportation Spending Accounts

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!

**Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “ SUBMIT RESUME ” button below.

#CB2020

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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