Job Information
SHI ASG Managed Services Engineer in Des Moines, Iowa
Job Summary
The ASG Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.
Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.
This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI headquarters as determined by management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to:
Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
Manage and configure platform infrastructures, applications, and collaboration tools.
Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
Monitoring and diagnosing performance issues to ensure optimal system performance.
Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).
Stay updated with industry trends, emerging technologies, and best practices.
Continuously seek opportunities for personal and professional growth.
Track time and document work out of SHI’s PSA system, submitting weekly timesheets.
Align with leadership and organization initiatives.
Mentor/Train lower tier engineering employees and service desk employees.
Involvement in a wide range of required Audit’s.
SOW Scoping, development, and build out assistance on a per-request basis.
Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
Assistance at all lower level’s where needed based on resource constraints.
Qualifications
ASG Managed Services Engineer – Azure
Bachelor's degree in a relevant field or equivalent practical experience
3-5 years of relevant work experience (preferably in a managed services environment).
Experience working with version control systems (such as Git, AzureDevOps).
Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security
Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.
Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory
ASG Managed Services Engineer – ITaaS
Bachelor's degree in a relevant field or equivalent practical experience
3-5 years of relevant work experience (preferably in a managed services environment).
Experience working with version control systems (such as Git, AzureDevOps).
IT Support: Understanding of IT support processes and methodologies to aid end users.
Problem-solving and Analytical Thinking: Advanced problem-solving abilities to troubleshoot complex technical issues and provide innovative solutions.
Experience with one or more cloud platforms including: Azure, AWS, GCP.
Mobile Device Management: Experience in implementing and managing mobile device management platforms such as MS Endpoint Manager (formerly InTune), Jamf, Kanji, or similar solutions.
IT Project Management: Proficient in leading and managing large-scale IT projects, ensuring timely delivery and alignment with business objectives.
Required Skills
{ASG Managed Services Engineer – Azure
Ability to design and build cloud solutions using Azure services and build/deploy using IAC – Terraform or CloudFormation.
Ability to contribute and take lead on IT Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
Ability to work with version control systems (such as Git, AzureDevOps).
Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills.
Ability to perform Automation and Scripting - basic scripting using python, nodeJS or other.
Ability to conduct technical internal/customer facing meetings in a professional manner.
Strong technical writing and communication skills.
{ASG Managed Services Engineer – ITaaS
Ability to contribute and take lead on IT Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
Ability to work with version control systems (such as Git, AzureDevOps).
Microsoft 365 Management: Proficiency in managing and administering Microsoft 365 suite of applications and services.
Google Workspace Management: Ability to effectively manage and configure Google Workspace applications and collaboration tools.
IT Support: Understanding of IT support processes and methodologies to aid end users.
Problem-solving and Analytical Thinking: Advanced problem-solving abilities to troubleshoot complex technical issues and provide innovative solutions.
Remote Management and Monitoring: Proficiency in remote management and monitoring tools for proactive system maintenance and troubleshooting.
DNS Management: Ability to configure and optimize DNS infrastructure, including managing DNS records and resolving complex DNS-related issues.
Identity Provider: Proficiency in designing and implementing identity provider solutions such as Azure AD, OKTA, Ping, JumpCloud, or similar platforms.
Cyber Security: Understanding of security software solutions like Sentinel One, Arctic Wolf, Keeper, CrowdStrike, MS Defender, eClip Training, or similar tools.
Mobile Device Management: Experience in implementing and managing mobile device management platforms such as MS Endpoint Manager (formerly InTune), Jamf, Kanji, or similar solutions.
SaaS Data Protection and Backup: Proficiency in configuring and managing SaaS data protection and backup solutions like Druva, SkyKick, or similar products.
Advanced Cloud Computing: Experience in designing and managing cloud-based solutions, leveraging advanced services, and optimizing costs.
Proficient in Automation and Scripting - basic scripting using powershell, CMD, python, nodeJS or other.
{Required skills for all specialties.
Strong analytical and research skills.
Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent troubleshooting skills with ability to diagnose the problem.
Ability to recommend changes or updates to address system deficiencies and user needs.
Ability to present ideas in a clear, concise fashion to technical and non-technical audiences.
Good technical writing and communication skills.
Eager to learn automation technologies to improve efficiency.
Ability to multitask and prioritize tasks effectively, delivering results within agreed deadlines.
Cameras should be turned on during meetings, unless there are specific circumstances preventing you from doing so.
It is essential to have a dedicated home workspace where you can work and actively participate in meetings with your camera on. This workspace should be free from distractions to facilitate focused collaboration.
Natural curiosity and drive to learn and explore new concepts and technologies.
Initiative to seek out opportunities for growth and development.
Strong sense of ownership and accountability.
Ability to collaborate and work in a team-oriented environment.
Ability to mentor and support others, fostering a culture of shared success.
Ability to embrace a Founder's Mentality, treating your role and responsibilities as if you started the organization.
Ability to take ownership and accountability.
Ability to deliver exceptional service and world class support to our customers.
Ability to be adaptable.
Pursue your work with passion, enthusiasm, and a genuine desire to make a positive impact.
Ability to demonstrate empathy and understanding towards our customers and their need.
Proactively seek opportunities to enhance their experience.
Foster a curious mindset and a thirst for knowledge.
Stay updated with industry trends, emerging technologies, and best practices.
Continuously seek opportunities for personal and professional growth.
Ability to embrace diversity of thought and actively contribute to a positive team environment.
Ability to support and uplift your colleagues to achieve shared goals.
Ability to embrace change and thrive in a dynamic and evolving work environment.
Ability to shift between various responsibilities and tasks with flexibility and ease.
Ability to take ownership of your work and hold yourself accountable for the outcomes.
Ability to prioritize tasks effectively, manage your time efficiently, and meet commitments.
Ability to embrace challenges as opportunities for creativity and innovation.
Ability to proactively identify and solve problems, seeking innovative solutions.
Ability to embrace ambiguity and challenges as catalysts for personal and professional growth.
Ability to engage in company initiatives and collaborate with others to drive collective success.
Preferred Skills/Qualifications:
Familiarity with IT Glue, Autotask, DattoRMM, and Lucidchart.
Experience with additional technologies including Linux, Database, CI/CD Pipeline, Automation, VMWare, Network Appliance.
Automation and Scripting.
Experience working with containerization solutions.
Certifications Required
{ASG Managed Services Engineer – Azure
AZ-104: Microsoft Azure Administrator certification, equivalent Associate level Azure certification, or ability to obtain within 3 months of hire.
ITILv3+ Certificationor ability to obtain within 6 months of hire.
{ASG Managed Services Engineer – ITaaS
M365 Associate or GWS Professional Administratoror ability to obtain within 3 months of hire.
ITILv3+ Certificationor ability to obtain within 6 months of hire.
Unique Requirements
Travel by air for up to 10% annually. This travel will primarily be for customer meetings, events, and office.
This position requires to work overtime and be open to working during holidays when business needs demand it.
As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations.
Maintain the required utilization levels.These requirements may change quarterly to align with evolving business needs.
Additional Information
The estimated annual pay range for this position is $70,000 – $140,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-Remote
Requisition ID 2024-16407
Approved Min (Total Target Comp) USD $70,000.00/Yr.
Approved Max (Total Target Comp) USD $140,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Technical Presales/Post Sales
SHI
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