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Wells Fargo Analytic Manager 6 - Home Lending Servicing, Business Insights and Analytics Leader in Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

The Role

This Servicing Analytics Leader will drive the strategic direction of Wells Fargo Home Lending Servicing Analytics and will manage a team that partners with operational leaders to enable data driven decisions for the organization.

Specifically, this leader will:

  • Define and implement an end-to-end Business Insights and Analytics strategy for Home Lending Servicing, ensuring focus on executive analytics, supporting operational leaders and building to a single source of truth for critical metrics.

  • Utilize data strategy and technology experience to work through and implement a holistic servicing data strategy in partnership with IT and Home Lending Data Strategy leader.

  • Recommend and implement strategies for developing and utilizing data and metrics to predict, improve and measure the success of mortgage servicing operations

  • Manages and leads all Executive Reporting and Analytics for HL Servicing, this includes daily, weekly and monthly executive reporting and business review presentations, as well leading the team to create robust daily, weekly and monthly management reporting on key drivers and metric within the mortgage servicing business.

  • Create and implement a team structure that provides dedicated analytical & reporting support for operations leaders, focusing on initiatives that will enable improvements in operations efficiency, controls, as well as customer experience

  • Provide leadership on Servicing Data Governance framework. Work with IT, business and Data Strategy partners and lead the team to design, implement, and support data quality improvement initiatives and solutions. Work with IT to establish processes to continuously monitor data quality. Develops data quality metrics and identity/remediate processes that lead to inconsistency in reporting and analysis.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Salary range is determined by location of the job.

May be considered for a discretionary bonus

Jacksonville, FL- Min$147,500 MRP $210,000 Max $273,500

Des Moines, IA- Min$147,500 MRP $210,000 Max $273,500

Irving, TX- Min$147,500 MRP $210,000 Max $273,500

Charlotte, NC- Min $147,500 MRP $210,000 Max $273,500

Minneapolis, MN - Min $147,500 MRP $210,000 Max $273,500

** Preferred location posted however we will consider other qualified applicants within the Wells Fargo Footprint.

Required Qualifications

  • 10+ years of experience in analytics, modeling, or a combination of both

  • 8+ years of management experience; or 3+ years of leadership experience in an advanced quantitative analytics function

  • 5 + years of experience gathering, analyzing and interpreting large datasets

  • 8+ years of experience delivering analytic, strategy execution or customer operations value in a line of business or function

Other Desired Qualifications

  • Strong understanding of the mortgage servicing business, from a data and analytics perspective

  • Proven track record of delivering projects that span both data and technology in a fast-paced environment

  • Experience creating executive level presentations and leading executive forums to drive data driven decisions at senior levels

  • Proficiency and understanding of Business Intelligence tools

  • Proven track record of building partnerships, collaborating, and influencing at senior levels and across lines of businesses as well as with corporate partners

  • Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize, and set goals.

  • Demonstrated success at identifying stakeholders, understanding needs, and driving to resolution

  • Strategic Leadership – creating and achieving a desired future state through influence in individual and group goals

  • A strong and effective manager and leader, capable of attracting, mentoring, retaining and promoting talented and productive staff.

  • Proven ability to collaborate with others, initiate action plans, manage change, make high impact decisions and complete challenging assignments.

  • Possess strong oral and written communication skills with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations.

  • Excellent problem solving and analytic capabilities utilized to identify root cause issues/improvement opportunities and designing approaches/programs to address those issues.

  • A Master's degree or higher in a quantitative discipline.

Job Expectations

  • Ability to travel up to 10% of the time

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Salary Information

To be determined

Street Address

MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN

TX-Irving: 250 E John Carpenter Freeway - Irving, TX

NC-Charlotte: 401 S Tryon St - Charlotte, NC

IA-Des Moines: 800 Walnut St - Des Moines, IA

FL-Jacksonville: 3563 Philips Hwy - Jacksonville, FL


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5598115-5

Updated: 2021-09-22 02:01:30.144 UTC

Location: Des Moines,IA