Cognizant Technology Solutions Agent Support Representative in DES MOINES, Iowa

Job Responsibilities: Due to expanding our business, we are adding additional Customer Service Reps to our team. Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service. Counsel customers/agents on underwriting eligibility and policy coverage and/or options. Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products. Upgrade coverage and sell new coverage/products to existing customers as appropriate. Review phone requested cancellations and reinstatements and make appropriate decisions to resolve. Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries. Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents. Accountable to build/maintain effective relationships with customers/agents. May provide agency and internal support on information input processes. Handle special projects/other related assignments as delegated by Team Manager. Required Skills: High School diploma or equivalent Customer service experience (face to face or phone) Basic math and analytical skills Preferred Skills: Prior insurance experience Call center experience VEVRAA Federal Contractor Request Priority Protected Veteran Referrals Equal Opportunity Employeriminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity