Randstad Service Desk Associate in Davenport, Iowa

Service Desk Associate

job details:

  • location:Davenport, IA

  • date posted:Friday, October 12, 2018

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:650648

job description

Service Desk Associate

job summary:

We're looking for someone to join a team and grown their career. This position will be responsible for level 1 customer technology support in Davenport, IA. The ideal candidate will excel in customer service, have good communication skills, and a passion for technology.

location: Davenport, Iowa

job type: Contract

work hours: 8am to 5pm

education: High School

responsibilities:

Core Responsibilities

  • Provide first level support to customers via phone to technologies within Computers, Mobility, Voice, Network, Connectivity, and multiple software applications

  • Document completed work within incident management system

  • Escalates incidents to levels 2, 3 and or other groups for incidents that may require resolution outside the service desk.

qualifications:

Skills / Experience

  • 1+ years years relatable experience.

  • Active Directory

  • SharePoint

  • VPN

  • Remote support tools

  • CA SDM ticketing system are preferred

skills:

  • Active Directory

  • SharePoint

  • VPN

  • Remote support tools

  • CA SDM ticketing system are preferred

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.