VON MAUR INC Seasonal E-Commerce Customer Service Clerical in DAVENPORT, Iowa
Von Maur was founded in 1872 with two simple goals i provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.i Today, 33 Von Maur stores are scattered across 15 states:i Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and weire still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa.The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.i We value the diversity of our employees and each associate contributes in a unique way to our customeris experience.i Von Maur employees are friendly and have a passion for customer service.i Being a part of our team requires dedication, enthusiasm and flexibility.i Associates are empowered to make decisions, acting in the best interest of the customer.Our company culture is characterized by a promote from within philosophy.i We hire people with the intent to promote them as far as their ability and ambition will take them.iVon Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.ResponsibilitiesA Seasonal E-Commerce Customer Service Clerical provides clerical support to the Customer Service department by researching customer situations, completing customer requests, maintaining the customer database, and keying return information.i Primary job responsibilities of a Seasonal E-Commerce Customer Service Clerical are:-Enters E-Commerce product information into the computer system.-Completes return/price adjustment transactions on call center computer register.-Completes merchandise requests for replacement items, exchanges, damages, and warehouse insufficients.-Creates return labels for customers.-Checks voicemail and distributes messages.-Keys in return to vendor items and items to be taken out of inventory, re-ticketed and then re-keyed into the system.-Traces lost packages and missing items packages by communicating with the shipping company and the customer, and by referring to package records.