Humana Lead Product Manager - Consumer Health - Transparency and Cost Estimation in Davenport, Iowa
The Lead Product Manager - Consumer Health works within our Product Development, Innovation and Segmentation space and develops, delivers, and manages products and member-centric experiences that sit on top of our core medical offerings. Opportunity to work in a fast paced and innovative environment!
The Lead Product Manager - Consumer Health leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Responsible for monitoring efficacy of products using a test and learn framework, and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Must feel comfortable putting themselves in the customer/consumer's eyes and driving excellent experiences.
The Lead Product Manager - Consumer Health will regularly partner with Digital Health & Analytics, leverage agile and lean design methodology (where appropriate), and be steeped in consumer and human centered design principles. Clinical product, consumer research, operations, network, medical capabilities, and the competitive intelligence team will all be critical partners to ensure success in this role. Success outcomes for the role are measured at a segment scorecard level, supporting the leading consumer indicators on sentiment, engagement, and NPS, alongside our ability to differentiate our core health plan offerings.
End-to-end and empathetic thinking driven by customer needs and iterative development are twin principles for the Employer Product Team, which all team members are expected to champion and excel in. This leader will lead sustained innovation via test and learn and partner on joint goals across sales, marketing, clinical, operations to deliver optimal membership and health outcomes. Maintaining a lens toward the external marketplace in partnership with our business development team will be vital to anticipate trends, identify new partnerships, and explore new product concepts in this role.
The Lead Product Manager - Consumer Health will focus on innovating core experiences within the Group Product space, in concert with matrixed partners, including but not limited to: Transparency, Core Insurance Services, Provider Search, and Wellbeing.
6+ Years of Product Management and/or Technical Experience
3+ Healthcare Experience, Preferably Commercial/Employer Plan Experience
Bachelor's Degree or equivalent work experience
Scheduled Weekly Hours
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