Integrated DNA Technologies Synthetic Biology Applications Specialis in CORALVILLE, Iowa

Integrated DNA Technologies ID 2018-3763 Job Locations US-IA-Coralville Category Customer Service # of Openings 1 Posted Date 17 hours ago Shift/Schedule MTWThF 9:00A-6:00P (United States of America) Overview The Synthetic Biology Applications Specialist provides professional customer service, design, and support to IDT customers regarding Synthetic Biology and related products. Responsibilities Essential Functions: Communicates with customers to provide technical support for a growing product offering of Synthetic Biology products, documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database Communicates customer needs directly to the Synthetic Biology lab members and Bioinformatitions, interprets and communicates design, synthesis, issues from the Lab to the customer Uses basic understanding of double stranded DNA structure, complexities and limitations Provides custom screening, design and optimization of customers' DNA sequences Works directly with Application Developers and Bioinformatitions for Synthetic Biology application and product development Plays a fundamental role in helping with the expansion of the Synthetic Biology business unit and adapts successfully to quick changes and growth within the unit. Troubleshoots Synthetic Biology product uses and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Supports other IDT service departments and Sales through consultation or escalation of Synthetic Biology product questions, customer issues, and technical inquiries as needed. Handles the intake and completion of custom project requests from customers and other departments specifically GMP, Key accounts, and TPMi. Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction. Supports high value customers with complex projects that may span many months to years with multiple and complex goalposts. Presents technical information in regularly scheduled department meetings. Contributes regularly to the growing database of technical information and reviews this information. Demonstrates behavior consistent with the Integrated DNA Technologies Core Values. Performs other duties as assigned. Education: Bachelor's degree in Biology, Chemistry, or related science field required; M.S or Ph.D. is preferred. Lab experience in microbiology, molecular biology, bioinformatics, or related fields required. Professional Experience: Previous experience in the life science industry, a research lab environment or relevant experience preferred. Excellent computer skills that include Microsoft Office applications and proficiency in typing required. Previous customer care experience preferred. Other Job Qualifications: Knowledge of and experience with DNA search and design tools such as BLAST, DNA*, Primer3, etc. Understanding of DNA structure, basics of cloning and molecular biology, and fundamentals of genetics. Ability to analyze data, identify key issues, and solve problems using critical thinking skills. Ability to search, comprehend, interpret, and convey relevant scientific information to and from customers, the primary literature, and from IDTs production and research labs and Bioinformatitions. Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps and stay informed with rapidly changing techniques and to convey these techniques to others within Synthetic Biology Department. Ability to effectively communicate, both orally and in writing, to customers and colleagues with a wide range of skills and experience in different fields. Ability to multitask and adjust priorities in a quick paced environment. Ability to prob