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CIVCO Medical Instrument Co Inc OEM Sales Administrator in Coralville, Iowa



The OEM Sales Administrator is a primary point of contact for CIVCO’s OEM (Original Equipment Manufacturer) customers. This position is responsible for coordinating daily sales and communication activities and building and maintaining relationships with strategic OEM accounts. Additionally, the associate works interactively with various departments in the company to support projects and promote CIVCO products with the OEM. This position is non-exempt and located at the Coralville, IA office.

Essential Duties and Responsibilities (Other duties may be assigned.)

  • Oversee purchase order scheduling, entry, and maintenance; provide quotes; receive, document, and resolve customer complaints and returns in accordance with quality system requirements and company policy.

  • Work with OEM accounts on initiatives to close revenue gaps and implement sales opportunities and supporting weekly sales updates to management.

  • Capture and document market surveillance and sales leads and perform lead fulfillment and follow-up.

  • Manage OEM database and records to ensure contacts are being entered and updated regularly.

  • Monitor new product releases and notify appropriate customers; obtain forecasts and initial orders.

  • Provide support to OEM Sales and Applications staff with demo product, literature, samples, meetings, onsite audits and customer referrals.

  • Work closely with other departments (Marketing, Product Line Management, Engineering, Quality, Regulatory) to provide support for OEM projects.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum high school diploma or General Education Degree (GED) and two to three years of related experience. Associate’s degree preferred with one to two years related experience and/or training; or equivalent combination of education and experience.

Other Knowledge, Skills and Abilities:

  • Superior customer service and problem-solving skills

  • High attention to detail and ability to monitor multiple customers

  • Ability to demonstrate excellent written and verbal communication skills

  • Ability to effectively communicate in a multi-cultural, international customer environment

  • Strong teamwork and organizational skills

  • Ability to work multiple tasks and projects in a dynamic, fast-paced environment

  • Proficient in PC use and Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)

  • Requires face-to-face interaction with team members, peers and management to complete all work and provide support.

  • Regular predictable attendance is required for the ability complete all work.

  • Ability to work more than 40 hours per week (overtime) if needed based on business demand.

  • Ability to demonstrate and promote CIVCO Values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)