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C.H. Robinson Customer Account Specialist (2022 Start Dates) in Coralville, Iowa

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist .

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.

So what can we do for you?

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Can you go with the flow?

The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

On your next adventure, you’ll:

  • Build and develop relationships with customers to ensure continued partnership

  • Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers Proactively identify opportunities to improve operational efficiency

  • Respond to customers with a sense of urgency to provide an excellent customer experience

  • Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

  • Network internally with Account Management and Capacity teams

You’re a great fit if you have:

  • High School Diploma or GED equivalent

  • Previous Customer Engagement Experience

  • Ability to travel up to 5% (domestically)

Even better if you:

  • Values a diverse and inclusive work environment

  • Basic proficiency in Microsoft Office Suite of Programs

  • Attention to detail, accuracy, and problem solving

  • Demonstrated negotiation, collaboration, and influencing skills

  • Bachelor’s Degree from an accredited college or university

Flexibility to Pursue Your Goals

We recognize life’s not all about work. That’s why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.

The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? The one certainty here at C.H. Robinson is that your health and safety are our top priority. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing, and the wellbeing of your family and community.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

As a Customer Account Specialist, you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Our hybrid work model of 3-4 days/week in office and 1-2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.

Responsibilities:

  • Build and develop relationships with customers to ensure continued partnership

  • Communicate shipment updates proactively and accurately ensuring a customer centric approach

  • Analyze customer inquiries and provide quality and timely insights and updates to your customers

  • Proactively identify opportunities to improve operational efficiency

  • Respond to customers with a sense of urgency to provide an excellent customer experience

  • Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

  • Network internally with Account Management and Capacity teams

Required Qualifications:

  • High School Diploma or GED equivalent

  • Previous Customer Engagement Experience

  • Ability to travel up to 5% (domestically)

Preferred Qualifications:

  • Values a diverse and inclusive work environment

  • Basic proficiency in Microsoft Office Suite of Programs

  • Attention to detail, accuracy, and problem solving

  • Demonstrated negotiation, collaboration, and influencing skills

  • Bachelor’s Degree from an accredited college or university

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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