Jefferson Lines Customer Care Rep - PT Mason City in Clear Lake, Iowa
At Jefferson Lines, we’re passionate about the customer experience. From booking tickets in our mobile app all the way to boarding and bus travel, our goal is to provide our passengers with the #1 Bus Experience that has made Jefferson Lines a leader in transportation since 1919. As our customers’ first point of contact with the company, the Customer Care team is comprised of individuals who are supportive, reliable, compassionate, and readily approach conflict with a positive, problem-solving attitude. The Customer Care team also relies heavily on Jefferson Values, including trust, transparency, and reliability. If you are a dedicated, personable professional who thrives in a strong, team environment, this position is a good fit for you.
Why Work for Jefferson Lines:
Jefferson Lines credits its success to our incredible team, and this is reflected in our company culture. You will soon see that collaboration, teamwork, and positivity make up the work environment of our Customer Care team and company. Our company values reflect our belief that great ideas come from everywhere in the company. Here, you are a key part of our team who contributes valuable ideas and company goals.
Our ideal candidate is positive and team-focused, detail-oriented, task-focused, and displays the ability to problem solve.
Essential Duties and Responsibilities:
Assist in-bound passengers with a quick resolution of travel issues or questions over the phone
Resolve Customer Care tickets accurately, amicably, and in a timely manner while supporting company policy
Bring a “We Care” mentality that supports positive, empathetic, and professional care toward customers at all times
Collect and maintain accurate information of customer interactions, transactions, comments, and complaints
Support company needs during seasonal or unexpected impacts to travel such as, but not limited to, Level 3 Weather
Work on additional Customer Care initiatives as determined by the Customer Care Manager
Experience in customer service
Must possess strong written, verbal, and computer skills
Communicate effectively and professionally in escalated situations
Ability to quickly discern and problem solve while applying policy and procedure consistency and accurately
Well-experienced in Microsoft Office programs, including PowerPoint, Excel, and Word
Fast learner with a strong work ethic and positive team-oriented attitude
Education and/or experience:
High school degree or equivalent with at least 1-2 years of customer service experience
Hours and Travel:
This is a Part-Time 28 hour/week position with some evening and weekend hours required based on company demands.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb steps and crouch, balance, stoop, kneel and assist disabled passengers. Occasionally required to reach with hands or arms. May frequently lift or move up to 20 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Jefferson Partners, LP is an equal opportunity employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees.