CRST International Vehicle Response Team Coordinator in Cedar Rapids, Iowa

CRST Lincoln Sales is seeking a problem solving, outgoing individual to join our team as *Vehicle Response Team (VRT) Coordinator *in our Cedar Rapids, Iowa office.

*Job Summary: * The VRT Coordinator is responsible for all maintenance performed outside of the CRST Lincoln Sales service locations including coordinating of preventative maintenance (PM’s), mechanical breakdowns, and accident repairs.

*Essential Duties and Responsibilities: *

  • Answer and coordinate inbound/outbound driver calls regarding mechanical breakdowns and accidents
  • Coordinate with scheduler to ensure equipment is routed and scheduled into shop locations for Preventative Maintenance (PM’s) and repairs.
  • Call shops, check status, and involve manufacturing vendors for repairs of equipment with mechanical out of service issues
  • Open repair tickets, monitor the progress of repairs, making updates as needed.
  • Processing of repair invoices and comchecks
  • Support other VRT Coordinators by answering and coordinating their inbound/outbound driver calls when they are unavailable.
  • Communicate daily with all CRST Operating companies with equipment updates.
  • Review and negotiate repair estimates and invoices from vendors
  • Work with Drivers and Operations to establish areas of improvement and contribute to team efforts and goals.
  • Perform other duties and tasks as assigned

*Minimum Qualification Requirements: *

  • 6-12 months of previous experience in a customer service related role, ideally within a fast paced call center environment.
  • High school diploma or GED required and a degree in a related field preferred
  • Written and verbal communication skills needed
  • Basic computer skills
  • Must be able to multi-task in a fast paced environment
  • Problem solving skills are necessary

CRST is an EOE. Offers contingent upon successful completion of a background check and drug test.

Location: Cedar Rapids, IA

Employment duration: Full time