Signode Industrial Group LLC Sr. Field Service Technician in Cedar Rapids, Iowa

Sr. Field Service Technician

at Signode Industrial Group

Date Posted: 8/21/2018

Job Description

Duties and Responsibilities:

  • Examine equipment and determine needed services, or repairs.

  • Provide customer training on proper use of equipment.

  • Resolve customer complaints and cooperate with in plant personnel

  • Accurately evaluate problems both mechanical and electrical and implement the needed repairs.

  • Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.

  • Examine equipment, analyze inspection reports and confer with customers to locate and diagnose malfunctions.

  • Maintain, repair, and overhaul machinery as needed

  • Connect to and change PLC code provided by engineering for Allen Bradley Control Logics, SLC’s and Siemens.

  • Dismantle defective machines for repair at the customer location, using hand tools.

  • Work closely with Signode Engineering to report specific machine issues and add any changes that Engineering requests.

  • Implement testing using test meters and hand tools to diagnose failures of industrial equipment components

  • Requisition and manage materials and supplies, such as tools, replacement parts and maintain and control inventory

  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety

  • Identify and present opportunities for additional support of company products and services to the customer

  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors

  • Commute to customer site in company vehicle and at times over long distances with overnight stays.

Why should you join our team?

  • Skill development opportunities to service, maintain, and sell the top packaging equipment in the industry!

  • Flexibility! Manage your own schedule, customer base and parts inventory!

  • Support! The following resources will be provided to you to ensure you have everything you need to provide quality work and service.

  • Continuous on the job training and mentorship

  • Company vehicle and vehicle insurance

  • Corporate expense account

  • Company laptop and cell phone

  • All required Personal Safety Equipment

  • All supporting inventory for equipment maintenance

Job Requirements

Skill Requirements

  • A strong working knowledge in the mechanical and electrical field

  • Knowledge of PLC programming, hydraulic and pneumatic technology

  • Solid written and verbal communication skills

  • Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipers

  • Ability to establish effective rapport with all levels of employees and customers

  • Ability to take initiative and organize your own work independently

  • The drive to build your own territory for profitability

  • Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues

  • Ability to engage in extensive customer interaction

  • Willing and able to travel, overnight travel (approx. 40-50%)

  • Willing and able to work overtime, nights or weekends, as needed based on seasonal demands

  • Solid computer skills (MS Office Applications and Windows-based programs)

  • Organizational skills to manage your own parts inventory, expense account and travel arrangements

  • Corrugated, Paper, Lumber, Brick or other large industry experience is not required but desired

Experience and education

  • Minimum 3 years of field or industrial maintenance experience

  • High school diploma

  • A valid driver's license and your own general hand tools

  • Mechanical background

  • Machinist background a plus, but not required

  • Some PLC and Electrical experience preferred but willing to train the right individual

  • Associates Degree a plus but not required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Sr. Field Service Technician

Job Snapshot

  • Employee Type: Full-Time

  • Location: Cedar Rapids , IA

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 8/21/2018

About Us

Signode Industrial Group: Our Brands Are Trusted Around the Globe

As a $2.4 billion dollar global company that’s an industry leader, we offer opportunities that take you places. We are headquartered in Glenview, Illinois and have nearly 7,000 employees and 88 manufacturing facilities across six continents.

From operations and manufacturing experts to sales and marketing pros, we always are on the lookout for top talent.

What’s more, our business of industrial bulk packaging exists to help other companies do business. Any company that packs and transports goods via commercial trucks, railcars, ships or airfreight knows our brands.

Our company’s heritage goes back more than 100 years. Our products are sold around the world in developed and emerging markets under well-known and trusted brand names, including Signode, Strapex, Orgapack, Angleboard, Fleetwood and Mima Systems.

Our employees work with these core values in mind:

  • Integrity – All suppliers and customers are treated with honesty and transparency.

  • Respect – Our diverse work force across many countries represents many different cultures, languages and experiences. Our employees embrace the richness of those differences.

  • Trust – We trust that our colleagues operate with professional standards and the best interest of the company at all times.

  • Shared Risk – We work as a team, sharing responsibility for outcomes of decisions, including those that require taking risks and encouraging new ideas.

  • Simplicity – We encourage employees to stay focused on the essential core of any business opportunity, challenge or issue.

Comprehensive Benefits

Along with many opportunities for career growth, Signode Industrial Group provides a comprehensive benefits package. Specific benefits vary worldwide and are based on regional needs, but below are some common features of the U.S. benefit program.

  • Medical and dental benefits

  • 401(k) retirement savings program

  • Paid vacation and holidays

  • Life Insurance

  • Educational assistance

  • Employee assistance program

Signode Industrial Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.