Kirkwood Community College Public Safety Dispatcher in Cedar Rapids, Iowa
Public Safety Dispatcher
Public Safety Dispatcher
Cedar Rapids, IA
Facilities & Public Safety
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY:
Under limited supervision, promotes positive behavior and protects the welfare of students, faculty and staff. Enforces established Public Safety and College policies, in support of the College mission and vision. Responds to emergencies, and participates in planning of Public Safety functions. Interacts with students, faculty, staff, guests, emergency responders, and other community members. Provides a collaborative and educational approach in developing a safe learning community for all campus constituents.
UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.
Supports and maintains security systems.
Facilitates management of maintenance contracts on cameras and related security equipment.
Contact and dispatch public safety officers via radio and telephone communications to campus areas.
Monitor and respond to radio traffic from all campus and Hotel operations.
Dispatch routine and emergency requests for service.
Perform dispatch and office duties in support of public safety operations.
Receive various public safety related information by telephone, radio, and/or other sources.
Contact and coordinate with emergency services as needed (Police, Fire, Ambulance, Emergency Management).
Provide information to students, staff, visitors, and community partners.
Monitor the 400 + security cameras and access control system on a routine and emergency basis and dispatch public safety officers when problems are observed.
Monitor social media for communications and other items of concern.
Monitor weather & road conditions.
Send out emergency notifications (Kirkwood Alerts), as directed, in emergency situations.
Answer questions and dispatch public safety officers for requests for service outside of normal business hours.
Assist visitors, students, faculty and staff at customer service window during operating hours.
Assist with vehicle fleet and key operations.
Serve as the emergency response link for all areas and departments of the college.
Perform other related work duties as assigned.
Able to remain calm and make critical decisions in high stress situations.
Able to represent the College in a positive manner.
Assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.
Establish and maintain good working relationships with students, colleagues, staff, general public and exterior agencies.
Read, understand and express oneself clearly and effectively in both written and oral form.
Attention to detail and an ability to multitask in completing complex tasks with accuracy.
High level of skill in the application of collaborative, organizational, interpersonal and communication skills.
Ability to work effectively and accurately in an atmosphere with frequent interruptions.
Maintain a high degree of flexibility.
Self-motivated, ability to work independently with limited supervision.
Thorough knowledge of Kirkwood policies and procedures with the ability to understand and interpret clearly and accurately.
Possess a high degree of attention to safety and well-being of students, faculty, staff, and the general public.
Possess proficient computer and radio skills.
Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences and diverse personalities.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Occasional (10-33%) standing, pushing, pulling, grasping, and exposure to less than optimal temperatures & outside weather conditions. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. Ability to hear, read, write, and speak fluent English. The ability to see color spectrum.
High school diploma or GED with two years’ work related experience or an equivalent combination of education and military and/or security experience.
Ability to provide exceptional customer service.
Possess strong verbal and written communication skills, with the ability to write reports.
Proficient in using computer programs and other department technology.
LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED:
CPR & First Aid certified within 6 months of employment.
Blood Borne Pathogens training with 6 months.
Mental Health First Aid training within 6 months.
Ability to renew or add licenses or certifications when required.
Possess and retain a valid driver’s license.
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
Prior dispatching experience and/or prior public safety experience.
Special interest in public safety communications or criminal justice.
2-year degree in related field.
Experience in higher education such as college campus or other educational facility.
Currently possess CPR, First Aid, Blood Borne Pathogens and/or Mental Health First Aid certifications.
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy, please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: OCR.Chicago@ed.gov.
Kirkwood offers a wide range of employee benefits. Read more about them here!
Do you have at least a high school diploma or GED with two years' work related experience or an equivalent combination of education and military and/or security experience?
Kirkwood Community College
6301 Kirkwood Blvd SW
Cedar Rapids, Iowa, 52404