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Job Information

Aerotek Patient Service Representative in Cedar Rapids, Iowa


Essential Job Functions for Patient Service Representative

• Follow established procedures to resolve patient account balances utilizing available technologies

• Take inbound calls from and make outbound calls to patients or guarantors for the purpose of making payment arrangements

for account balances on behalf of client hospitals or clinics;

• Electronically document conversations held with responsible parties on Company and/or client systems

• Communicate financial responsibility detail to patients; communicate confusing and/or difficult financial issues to patients in a

non-threatening and helpful manner

• Accurately determine patient eligibility for financial assistance programs and bank loans, where available; provide assistance

to patients in completing necessary paperwork for available programs; obtain all necessary documentation to resolve an


• Provide follow-up on suspended accounts according to established procedures

• Professionally interact with client staff and patients and guarantors

• Promptly respond to phone messages; promptly respond to client or patient concerns or problems

• Conform to all confidentiality and third party liability laws

• Ensure appropriate steps are taken so accounts receive due attention

• Ability to work during normal business hours; work a regular and reliable schedule

• Accurately track daily, weekly, and monthly productivity to exhibit contributions toward departmental goals

Additional Job Functions

• Identify and report all opportunities to improve work processes to management or supervisory staff

• Perform other tasks as assigned by competent authority


customer service, call center, healthcare, billing, collections, retail

Top Skills Details:

Customer Service

Call Center


Additional Skills & Qualifications:

1+ year customer service

1+ year computer experience

1+ year in healthcare/medical environment


healthcare experience

billing experience

call center experience

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.