Alliant Energy Customer Support Associate in Cedar Rapids, Iowa

4049BRJob Responsibilities:

  • Acts as a first line of contact responding to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records.

  • Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings.

  • Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment.

  • Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.

  • Handles simple account adjustments.

  • Mentors less-experienced employees as needed.

  • All other duties as assigned.

Requisition ID:4049BRPosition Type:Regular Recruiting Location(s):Cedar Rapids, IA Schedule Type:Full-Time Posting Details:We are currently recruiting for 12 new energetic and committed Customer Support Associates to work out of our Cedar Rapids, IA support center.

We are seeking professionals who express empathy while taking care of customers during stressful times of outages, bad weather, and unpaid bills as well as problem solvers who will listen to and understand our customers’ needs and provide them with innovative, long-term solutions.

Here's what our employees say is wonderful about working for Alliant Energy:

  • Fun team environment

  • Paid vacation

  • Parking Benefits in Cedar Rapids

  • 401k match

  • Opportunity for growth and career development

  • Forward thinking

  • Diverse work place

  • Tuition reimbursement for college classes

  • Break time with friends

In this role you:

  • Will deliver exceptional service to meet our customer’s needs.

  • Are the first line of customer contact in areas of customer service, credit and collections, web support, and billing.

  • Will be working alongside approximately 40 other professional Customer Support Associates led by two Team Leads.

What’s expected:

  • Education or equivalent to a high school diploma is required.

  • A minimum of 1-2 year’s technical and/or professional experience in related customer service skills.

  • Our Support Center which operates 24 hours a day, 7 days a week with core business hours of Monday-Saturday.

This rewarding career opportunity offers:

  • Competitive pay starting at $17.60/hour.

  • Excellent benefits for you and your family including health, dental, vision, wellness incentives, tuition reimbursement, retirement options and paid time off.

  • A steady and stable industry.

  • Strong partnership and collaboration among team members and leadership.

  • The opportunity to learn, develop and advance within the company.

  • Ergonomically-friendly sit-stand desks.

  • Work with cutting edge technology in a state-of-the-art call center.

Application details:

  • This position is a non-bargaining position and requires a resume.

  • For non-bargaining positions, generally employees will have a minimum of 12 consecutive months of employment with the Company to be eligible to apply for posted positions.

Join our team of high-performing professionals and power up your career with Alliant Energy!

Job Category:Customer Service Job Qualifications:

Required:

  • Education or equivalent to a high school diploma.

  • A minimum of 1-2 year’s technical and/or professional experience in related customer service skills.

Preferred:

  • Call Center experience preferred.

  • Education or equivalent experience to a two-year degree from an accredited college or university preferred.

  • Demonstrated effective interpersonal, verbal and written communication skills.

  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.

  • Ability to successfully complete web-based pre-employment screening assessments.

  • Demonstrated proficiency in basic math.

  • Ability to work under minimal supervision.

  • Ability to work in a diverse work environment.

This position is covered by the Department of Transportation regulations on drug/alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug/alcohol testing according to said regulations. Please refer to job description for Department of Transportation (DOT) regulations that apply to this position.

We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers.

Posting Title:Customer Support Associate