Great America Leasing Corporation Customer Support - Account Support Advisor (Cedar Rapids, IA) in Cedar Rapids, Iowa
Customer Support - Account Support Advisor (Cedar Rapids, IA)
About GreatAmerica:GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers be more successful and keep their customers for a lifetime. While GreatAmerica has grown to more than 600 team members, our entrepreneurial spirit remains and endless opportunities lie ahead. We have experienced unparalleled year over year growth since our founding in 1992.
GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.
About this position:
No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of tasks in order to assist our customer base. A few of the key tasks include handling inbound calls covering inquiries such as billing, taxation and agreement terms, responding to internet and mail correspondence, and participating towards the achievement of team and company goals.
Additional responsibilities include, but are not limited to, proactive outbound calls to new agreements, payment processing, explanation and calculation of purchase options, and managing requests from internal and external customers.
Our team environment allows you the opportunity to perform duties across multiple business functions, as cross-training is one of our main initiatives. GreatAmerica strives for excellence with every customer interaction so you will need to display a personable approach when handling each type of customer. We encourage creativity and innovative thinking when addressing customer inquiries.
Education, experience and skills required:
For this position you must be a high school graduate or equivalent. Proficiency in Microsoft Office Suite is required. Completion of Kirkwood’s Customer Service Certificate training program or 6 months of customer service experience is a plus. Bilingual candidates, fluent in Spanish, are encouraged to apply.
Competencies for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.
Competencies for this position: Service oriented, problem solving, team oriented, positive, ethical
Computer Skills: Experience with Microsoft Office Suite and ability to learn new systems.
To apply for this position, please follow the online application process at www.greatamerica.com. Be sure to fully complete the form, including your resume, and complete the Predictive Index assessment.