Wellmark Blue Cross Blue Shield Account Manager - Large Group (Cedar Rapids) in Cedar Rapids, Iowa
Help us lead change and transform the member experience.
The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing consultation to our clients. The work that our Account Management teams are doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.
Use your strengths as Account Manager - Large Group
As Account Manager, you will cross-sell products and retain profitable health business, and manage relationships with customers, agents and consultants for the purpose of selling/retaining health and specialty benefits business. Your effective consultation will enhance the understanding of benefits, in addition to identifying the need for potential changes to existing coverage and/or opportunities for cross-selling specialty benefits products or financial services.In addition, you’ll formulate and implement a broad business plan for account management, which incorporates customer-specific considerations and aligns with corporate or product strategies and initiatives.
Ideal candidates are strong consultants who are skilled at strategic business planning, recognizing unique client needs, and understanding the ins/outs of a complex industry. They are collaborative in approach and effective at project management – they love seeing business plans come to life and delivering on promises. Being a part of negotiations, crucial conversations, and presenting to key audiences are opportunities that energize them.
**Position is located in Cedar Rapids, Iowa.
Bachelor’s Degree or direct and applicable work experience.
1+ year of experience in sales, account management, or related role with increasing levels of accountability–e.g., assigned to key accounts, clients, or lines of business. Demonstrated ability to develop and maintain strategic relationships with key decision makers, including senior leadership.
Consultative selling skills with the ability to persuade and influence others to take action while ensuring satisfaction, account retention and/or growth for a diverse block of business.
Strong written/verbal communication skills with the ability to articulate information relevant to products, services, or renewals through consultation and/or presentations customized to audiences’ needs.
Effective critical thinking, strategic planning, time management, prioritization, and documentation skills. Ability to utilize appropriate resources to identify opportunities, implement solutions, and measure impact.
Ability to travel up to 30% of the time. Valid driver’s license is required.
Life & Health insurance license, or the ability to successfully obtain license within 60 days of hire.
Health insurance industry or related experience with knowledge of products, services, funding arrangements, underwriting methodologies, etc.
Knowledge of applicable industry rules or regulations.
a. Responsible for the profitable retention of health customers and specialty benefits cross selling, through positive business relationships with customers, agents and consultants. Build and maintain relationships and positive business partnerships with each assigned customer through effective communication, service and consultation.
b. Develop and enhance the customer experience. Be a thoughtful consultant and strategic business partner for customers. Through regular/in-person customer interactions and by leading renewal activities, enhance their Wellmark experience by emphasizing our value proposition. Incorporate this information when formulating and executing customer specific business plans focused on customer needs and appropriate consultative activities to support renewal and retention of business.
c. Consult and conduct needs analysis to identify coverage alternatives which may be better suited to the customers changing needs, information or educational needs of the customer, as well as opportunities to layer additional benefits through specialty benefits cross selling efforts. Display effective presentation skills when presenting proposals, recommendations and education to customers.
d. Support the internal account service team whom they partner with to service accounts and delegates work appropriately to ensure customer needs are effectively met.
e. Document and analyze account information and activities in Customer Relationship Management (CRM) system in a timely manner and complete other reports as required by leader. Share key information with leadership and other internal stakeholders regarding their book of business.
f. Analyze data in order to address customer issues and provide a timely, accurate and appropriately detailed explanation to the customer. Gather and communicate competitor intelligence and convey to sales and marketing stakeholders.
g. Other duties as assigned.