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Frontdoor CTREL Supervisor in Carroll, Iowa

Position Overview

Responsible for recruiting, supervising, coaching, and managing contractors that service American Home Shield. Responsible for controlling cost and supporting customer and associate retention. Implements policies and procedures, monitors daily staffing and scheduling.

Job Responsibilities

  • Participates in the hiring process including interviews

  • Creates reporting for management

  • Ensures accurate associate data files, including payroll, personnel and performance

  • Implements policies and procedures and recommends new approaches to effect continual area improvements

  • Vendor management oversight including monitoring vendor productivity and quality

  • Creates or assists on other project and processes as needed

  • Job Requirements

  • Bachelor degree and/or 1-2 years of experience of service operations experience

  • Experience using Microsoft applications

  • Lead and direct the work of others

  • Good decision making skills

  • Experience in estimating and pricing

  • Knowledge of insurance claims procedures

  • IICRC Certification ASD/WRT

  • Ability to read, analyze and interpret general business periodicals and technical documents.

  • Good presentation skills

  • Ability to work in fast paced environment with variable levels of work load and meet set deadlines

  • Knowledge of contact database software (e.g. NextGear, Xactanalysis, Symbility)

  • Skilled with MS office Products (Word, Excel, Outlook, PowerPoint)

  • Detail oriented when analyzing claims, developing reporting

  • Ability to multi-task effectively

  • Ability to set and follow operational processes and have great follow through skills

  • Good communication skills both verbal and written

  • Ability to interact with internal and external customers in a positive manner

  • Ability to work independently

  • Strong organizational and analytical skills

  • Strong interpersonal skills

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

  • Sitting for long periods of time while using office equipment such as computers, phones and etc.

  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit

Job Category: Operations

ID: R0015518