General Dynamics Information Technology Reports Manager (SLA Reporting) in Burlington, Iowa
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Job Family: Systems Engineering
We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a program reports manager joining our team to support the United States Postal Service (USPS) activities located remotely.
You will be responsible for determining requirements, developing, deploying, and supporting program reporting requirements to include SLA performance.
At GDIT, people are our differentiator. In this role, a typical day will include:
Leading all efforts related to reporting, metrics, and dashboards within the ServiceNow platform and ServiceNow Reports.
Identify and develop data monitoring points (i.e., key process indicator – KPIs) based on process reviews and an understanding of contract performance requirements.
Assisting teams build relevant reports to support SLA monitoring and reporting.
Build reports in easily understood formats based on reporting best practices.
Managing overall contract reporting, reports repository, metrics, and dashboard development and maintenance.
Supporting innovation efforts through value stream mapping and ROI calculations to measure successes and refine processes going forward.
Communicate with customers (in technical and non-technical terms) to demonstrate the validity of reporting methodology.
WHAT YOU’LL NEED:
BA/BS (or equivalent experience)
5+ years of relevant experience
3+ years of reporting and metrics development
Attention to detail and creating clarity when dealing with ambiguity
Ability to work cross functionally in a fast-paced and rapidly changing environment
Strong analytical skills
Experience with ServiceNow reporting
Experience working in a government context or with government customers
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Challenging work that makes a real impact on the world around you
Diverse, highly collaborative teams
Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
#gditets #Remote #USPSETS #OpportunityOwned #GDITCareers #GDITLife #WeareGDIT
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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