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CNH Industrial Product Technical Specialist in Burlington, Iowa

Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector.

We are currently seeking a Product Technical Specialist to join our team. The Product Technical Specialist is primarily responsible for driving the quality improvement of the assigned current products. You will collect and investigate data from a variety of sources to create accurate problem statements and drive prompt issue resolution by working with the Current and New Product teams. You will be the product technical expert and point person for the assigned product(s) technical and quality improvement requests.

Responsibilities include:

  • Lead and represent Voice of the Customer (VOC) initiatives for product field quality and reliability issues by identifying, clarifying, and defining improvement opportunities supported with facts and real data through end-user information gathered in ASIST, dealer/customer visits and other forms of customer feedback

  • Ensure the overall support of Level 1 Technical Help Desk agents to ensure timely resolution response

  • Execute timely internal and external communication to assist in resolving field issues at all stages of the Current Product Management (CPM) process from identification and containment to resolution and campaign

  • Maintain and distribute field quality and reliability reports to keep the platform stakeholders up-to-date of the latest field issues for full factual decision making and prioritization

  • Provide technical data and various product and production updates to level 1 agents and field personal to maintain consistent problem resolution for dealers and customers while maintaining consistent feedback

  • Interface directly with customers and dealers to resolve issues and gather technical data for the CPM team

  • Lead, plan and facilitate field quality and reliability issue containment plans and communication to minimize additional warranty impact

  • Recall parts, provide visual and written documentation, and accurate problem statements to support quality and reliability improvement projects.

  • Participate in root cause identification and solution development (For complex field concerns through direct, hands-on field visits and dealer/customer interactions)

  • Develop, plan and execute field validation within the dealer network for improvement kits including time and complexity studies

The qualified candidate will have:

  • Bachelor's degree in Mechanical, Agricultural, Engineering Discipline or technical field

  • 5+ years of experience with automotive, agricultural or construction equipment

The preferred candidate will have:

  • Expert level user of MS Office applications with emphasis on Excel, Word, and PowerPoint

  • Excellent analytical skills

  • Self-starter with ability to drive results

  • Strong 7-Step problem solving skills with emphasis on technical root cause analysis and validation

  • Strong organizational and project management skills with the ability to work well both independently and as part of a cross-functional team

  • Plant manufacturing knowledge

  • Working knowledge of Statistical tools

  • Product knowledge of farm tractors and/or Construction Equipment preferred

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Requisition ID: 2020-15511

External Company URL: www.CNHindustrial.com

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