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CDS Global, Inc. Phone Customer Service Representative Level 1- REMOTE work from home - 2012328 in BOONE, Iowa

REMOTE - WORK from HOMECan you provide a clean, safe, noise-free work space and high speed internet connection?Computer and peripherals willbe provided by CDS Global.What We DoWe Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping toconnect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.What You Will Do Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.Skills You NeedTechnical SkillsMinimum typing requirements of 20-25 wpmSimultaneously navigate multiple PC screens and systemsCommunication SkillsPassionate about helping othersSpeak in a pleasant tone, retain composure and gain confidence of the customerProficient ability to read, write and speak the English languageProblem Solving SkillsIdentify and anticipate customer needsEffectively prioritize work time to ensure productivity standards are achievedComfortable working under pressureCustomer FocusMake customers feel valued and appreciatedAttitude to thrive in a fast paced, challenging, team-oriented cultureCustomer Service background or experience working with peopleCommitmentMANDATORY training:June 28- July 23,Monday - Friday, 2:00PM - 9PMorJuly 19 - August 13,Monday - Friday, 10:00AM - 5PMA fixed 20-40 hourwork schedule determined during the interview process.Minimum of 20 hours/week.Work Schedule Options Include hours between:Saturday 8m-6pmMonday - Friday 10am-10pmSalary...Base wage = $12.50/hourWhy Work @ CDS GlobalCareer building experience!Tiered advancement levels for career growth!Top-notch paid training!A workplace that's never boring!Opportunity to make people smile every day!Rewards and recognition that will ignite your career!Amazing coworkers!Benefits/PTO - Full Time PositionsPlus unlimited up-selling incentives!The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences and talents of CDS Globals diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community canthrive.EOE/AA Employer including Vets and DisabledPre-employment background check(s) conducted on qualified candidates.Post-offer, pre-employment drug/health screening(s) required for some positions.Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:Phone:515-246-6837Email:hremployment@cds-global.comIf you want to view the EEO is the Law poster, please choose your language: English Spanish Arabic- ChineseIf you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish ChineseIf you want to view the Pay Transparency Policy Statement, please click the link: EnglishEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity