The Auto Club Group Assistant Retail Sales Leader - Bettendorf/Iowa City, IA in Bettendorf, Iowa
Assistant Retail Sales Leader - Bettendorf/Iowa City, IA - ( 200001J3 )
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities:
Assist the Retail Sales Leader in driving sales and service goal achievement across all ACG product lines within the assigned geography. Develop plans to execute day-to-day transactions to ensure successful branch operations. Assist in the development, implementation and monitoring of annual operation strategies and growth initiatives. Accountable for support the attainment of agency, product, revenue, and service goals for assigned retail locations by coaching and developing captive agents and branch staff. Support the analysis of local sales markets and the execution of business plans designed to grow, protect and diversify relationships with current and potential customers. Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography, helping to ensure there is an adequate amount of resources in each role measured against headcount plans.
Ensure in-depth understanding of all company and line of business policies and procedures. Participate in ACG’s Field Leadership Development Program and complete all required curriculum in communicated timeframe according to program guidelines. Build relationships and interacting with line of business partners from travel, membership and financial services to increase understanding of products and services offered. Maintain a solid understanding of all branch level operations (facilities, cash management). Maintain ongoing knowledge of regulatory changes that may affect sales and service.
Work with Human Resource and other necessary departments to onboard new sales agents and member service representatives. Conduct site visits to connect with agents and address all training, operational and sales needs. Provide input and guidance on the dynamics of assigned insurance or travel products/services, discount utilization and operational support areas associated with products and services offered. Coach agents in compensation, bonus and sales excellence opportunities. Collaborate with and guide agents on identifying and cultivating cross-selling opportunities. Analyze sales activity of assigned agents to identify opportunities for improvements. Utilize appropriate lead management, marketing resources, results from site observations and activity reports to develop and update action plans to maximize insurance sales/revenue on a regular basis. Ensure that assigned agents and locations are following appropriate processes and procedures. Communicate issues and concerns to assigned Retails Sales Leader to ensure appropriate response. Provide input into agent performance reviews.
Execute or coordinate the execution of various operational activities (field control audits/reviews, inspections, etc.). Liaison with Field Controls, Audit and other department involved in monitoring field activities. Handle customer appeasements and address other issues when necessary.
Keep current on community activities, trends and competitive environments. Support various product and membership promotional campaigns to ensure meeting sales goals. Provide on-site support to local events and activities. Initiate, develop, execute and monitor projects as assigned. Maintain project documentation and provide updates to management on a periodic basis.
- Bachelor degree in Business Management, Marketing or a relevant field
Leadership experience to include:
Motivating and developing sales and service employees
Developing and managing effective local sales business plans
Review and analyze profit and loss statements
Managing sales location(s)
Knowledge and Skills:
The Auto Club Group’s products and services
Sales techniques and coaching sales and/or retail personnel
Work in a temperature controlled office environment
Extensive travel required with exposure to road hazards and temperature extremes, including overnight travel
Willingness to work irregular hours
Required Qualifications (these are the minimum requirements to qualify):
High School Diploma or equivalent
Possession of a valid State Driver’s License
Currently hold or able to attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
Two years of experience in a Property and Casualty field operations environment to include some or all of the following:
Assisting in the management of multiple sales locations
Developing sales agents, membership servicing and/or support staff
Selling insurance through the captive agent channel to include developing, tracking, following-up on and closing leads
Reporting and analytics
Identifying opportunities for growth and advancement
Understanding, anticipating and reacting to market changes
Demonstrating strong sales/marketing and prospecting skills
Demonstrating strong interpersonal, and communication skills
Captive agent insurance sales channel operations
Insurance and financial products, services and regulations
Sales techniques and delivery systems
Business drivers, marketing concepts, managing P&L and operational processes (i.e., in-bound/out-bound call strategy)
Techniques used to:
Influence and persuade others
Select, develop and coach captive and non-captive sales agents
Motivate and reward a successful sales team
Develop sales goals for agents/sales staff
Coach, mentor, assist in performance management initiatives to enable employees and sales agents to successfully meet goals
Assist in the development of successful workforce management structures/resource allocation
Assist in the achievement of customer retention and satisfaction goals
Handle customer appeasements and resolving other customer issues
Handle necessary administrative processes and systems to support a sales operations
Assist with budget, expense control and cash flow management
Participate in company approved training program
Effectively communicate with employees in order to share complex information in a clear and understandable manner
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Primary Location : United States-Iowa-Bettendorf
Other Locations : United States-Iowa-Iowa City
Work Locations :
Job : Sales
Organization : Field Operations Region 1
Schedule : Full-time
Employee Status : Regular
Job Type : Regular
Job Level : Manager
Travel : Yes, 25 % of the Time
Job Posting : Mar 29, 2021, 6:06:11 AM
Req ID: 200001J3
The Auto Club Group
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